Field Supervisor/Fiber Splicer
Premier Communications Technologies
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Contributed to business growth by identifying new opportunities for expansion in the local market.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Completed site checks and leveraged computerized applications to document or record findings.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
