Summary
Overview
Work History
Education
Skills
Certification
Awards
Software
Accomplishments
Work Availability
Quote
Timeline
BusinessAnalyst

Adrean King

Jonesborough,TN

Summary

Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. First-rate trainer and coach with exceptional communication and organizational abilities. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience
3
3
Certification

Work History

Branch Office Administrator

Edward Jones
03.2022 - Current
  • Coordinated schedules and appointments for branch staff, optimizing time management processes.
  • Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
  • Oversaw opening and closing of branch and monitored fund accounts activity
  • Assisted in developing business strategies to increase profits while maintaining high levels of client satisfaction.
  • Organized events such as training sessions or team-building activities as the region professional development and systems solution advocate.

Supervisor of Lead Generation

Clayton Homes
04.2019 - 03.2022
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Established a robust CRM system that streamlined lead tracking, organization, prioritization, resulting in increased efficiency.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Substitute Teacher

Education Staffing Solution
10.2018 - 04.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Contract Monitor Specialist

Oklahoma Department of Corrections
01.2014 - 12.2017
  • Conducted audits and investigations, data analysis, and reporting instances of contract policy violations
  • Worked continuous on-call, providing support for halfway house administrators during major incidents
  • Instrumental in the facilitation of the Prison Public Works Program, conducting site surveys, training large groups of city government officials and volunteers on best practices of working with inmates
  • Held position as Administrative Programs Officer with similar duties before promotion to Contract Monitor Specialist.

Education

Bachelor of Science - Justice Administration

Rogers State University
Claremore, OK
12.2013

Associate of Arts - Criminal Justice

Rogers State University
Claremore, OK
05.2011

Skills

  • Leadership and supervision
  • Assessments administration
  • Training delivery
  • Supply Inventory
  • Client Relationship Building
  • Customer Engagement

Certification

  • Financial Paraplanner Qualified Professional (FPQP), 2023, Kaplan College of Finance Planning


  • Life, Accident/Health, Property, Casualty, Personal Lines, 2018, State of Tennessee Insurance - 2396112


  • Certified Instructor, 2015, Oklahoma Department of Corrections - Certificate

Awards

  • 2023, Encompass Award, Edward Jones
  • 2016 Division of Field Services Employee of the Year, Oklahoma Department of Corrections
  • 2014 Rookie of the Year, Tulsa County District Probation and Parole

Software

Microsoft 365 Suites

Salesforce

Accomplishments

  • Achieved efficiency and organization by introducing OneNote for branch business planning and standard operating practices tasks.
  • Supervised team of 10 direct report staff members and 30+ in department.
  • Trained 700+ individuals in corporate, and government policy and procedures.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln

Timeline

Branch Office Administrator

Edward Jones
03.2022 - Current

Supervisor of Lead Generation

Clayton Homes
04.2019 - 03.2022

Substitute Teacher

Education Staffing Solution
10.2018 - 04.2019

Contract Monitor Specialist

Oklahoma Department of Corrections
01.2014 - 12.2017

Bachelor of Science - Justice Administration

Rogers State University

Associate of Arts - Criminal Justice

Rogers State University

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Adrean King