Adriana Dixon
Memphis
Summary
Reliable Certified Pharmacy Technician with extensive experience in medication management and customer service. Known for attention to detail and collaborative approach, ensuring optimal patient care and compliance with pharmacy regulations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Pre-K Teacher's Assistant
Memphis Shelby County Schools
Memphis, TN
03.2026 - Current
- Assisted lead teacher in developing engaging lesson plans for diverse learning styles.
- Supported classroom management by implementing behavior intervention strategies effectively.
- Facilitated small group activities to enhance language and social skills among students.
- Prepared educational materials and resources, ensuring alignment with curriculum standards.
- Collaborated with parents and staff to foster positive relationships and communication channels.
- Organized classroom environment, promoting a safe and inclusive learning atmosphere for all students.
- Participated in professional development workshops to enhance teaching strategies and classroom effectiveness.
Certified Pharmacy Technician
Walmart
Memphis, TN
03.2026 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Processed medication orders accurately and efficiently within pharmacy guidelines.
- Assisted pharmacists in preparing and dispensing prescriptions to customers.
- Provided exceptional customer service, addressing inquiries regarding medications and health advice.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Maintained inventory levels by organizing stock and conducting regular audits.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Operated pharmacy software systems for prescription management and billing purposes.
- Ensured compliance with safety regulations and proper handling of pharmaceutical products.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Prior Authorization Specialist
Humana
Memphis, TN
11.2024 - 03.2026
- Collaborate with healthcare providers to gather necessary documentation for approval.
- Review and analyze patient information to determine eligibility criteria compliance.
- Utilize electronic health record systems to track authorization requests and outcomes.
- Process prior authorizations for medical services efficiently and accurately.
- Train new staff on prior authorization procedures and system usage best practices.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Identify trends in authorization denials and recommend process improvements.
Certified Pharmacy Technician
Walgreen's Pharmacy
Memphis, TN
03.2020 - 12.2025
- Managed prescription processing and verification to ensure accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in patient consultations, providing medication information and addressing inquiries.
- Collaborated with healthcare providers to coordinate patient care plans and medication therapy management.
- Operated pharmacy software systems for inventory management and record-keeping efficiency.
- Trained new staff on operational procedures, improving team productivity and service delivery.
- Led initiatives to streamline workflow processes, resulting in improved service times for customers.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
Education
Associate of Science - General Studies
Southwest Community College
Memphis, TN05-2026
Pharmacy Technician - Pharmacy
Southwest Tennessee Community College
Memphis, TN05-2020
High School Diploma -
Southwind High School
Memphis, TN05-2012
Skills
- Age-appropriate activities
- Behavioral reinforcement
- Positive reinforcement
- Health and safety
- Detail orientation
- Dependability
- Reliability
- Dependable work ethic
- Effective communication
- Child assessment
- Appeals processing
- Classroom organization
- Lesson planning
- Data management
- Parent communication
- Communication skills
- Authorization management
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Pre-K Teacher's Assistant
Memphis Shelby County Schools
03.2026 - Current
Certified Pharmacy Technician
Walmart
03.2026 - Current
Prior Authorization Specialist
Humana
11.2024 - 03.2026
Certified Pharmacy Technician
Walgreen's Pharmacy
03.2020 - 12.2025
Associate of Science - General Studies
Southwest Community College
Pharmacy Technician - Pharmacy
Southwest Tennessee Community College
High School Diploma -
Southwind High School