Adriana Munguia
Bethpage,TN
Summary
Dependable and hardworking professional with over five years of diverse experience in customer service, hospitality, logistics, and team leadership. Expertise includes financial accuracy, HR support, food and beverage service, inventory management, and training, all contributing to operational efficiency and enhanced customer satisfaction. Recognized for reliability, adaptability, and a strong work ethic while consistently delivering high standards of service and managing multiple responsibilities. Eager to leverage skills in a long-term career opportunity that offers growth potential and the chance to drive organizational success.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Hilton Garden Inn
10.2022 - Current
- Manage guest services including check-ins, reservations, and inquiries with professionalism.
- Process transactions and reconcile monthly credit card statements with accuracy.
- Assist with HR tasks: new hire paperwork, onboarding, and training.
- Develop reference sheets/training materials to support staff efficiency.
- Provide food and beverage service in the hotel restaurant, ensuring excellent guest dining experiences.
- Assist in housekeeping operations, including room preparation and maintaining organized storage areas.
- Cross-trained across multiple departments, serving as a flexible team member who can step in wherever needed.
Packing Team Lead
Marie Nicole Clothing
10.2020 - 08.2022
- Supervised daily packing operations, ensuring accuracy and meeting deadlines.
- Created and assigned picking batches for pickers, keeping workflow organized and efficient.
- Trained and coached new hires, maintaining strong inventory control.
- Improved shipping process through documentation and quality checks.
- Fostered a positive work environment through clear communication and problem-solving.
Key Holder
Dollar General
10.2019 - 10.2020
- Oversaw store operations, including cash handling and staff supervision.
- Met sales goals through customer engagement and upselling.
- Maintained store inventory and provided conflict resolution support.
Cashier
Walmart
10.2018 - 12.2018
- Processed accurate transactions and assisted customers with purchases.
Crew Member
Sonic Drive-In
08.2017 - 12.2017
- Delivered fast, friendly service and collaborated with team to meet quality standards.
Education
High School Diploma -
Lighthouse Academy
Lafayette, TN08.2019
Skills
- Customer Service & Communication
- Conflict Resolution & Problem Solving
- Time Management & Team Leadership
- Cash Handling & Register Operations
- Financial Reporting & Accuracy
- Office Administration & File Management
- HR Support & Employee Onboarding
- Training & Staff Development
- Inventory & Logistics Coordination
- Workplace Safety & Policy Compliance
- Food & Beverage & Hospitality Services
- Multi-Departmental Experience: Front Desk, Restaurant, Shipping
- Quality Control & Attention to Detail
Timeline
Front Desk Associate
Hilton Garden Inn
10.2022 - Current
Packing Team Lead
Marie Nicole Clothing
10.2020 - 08.2022
Key Holder
Dollar General
10.2019 - 10.2020
Cashier
Walmart
10.2018 - 12.2018
Crew Member
Sonic Drive-In
08.2017 - 12.2017
High School Diploma -
Lighthouse Academy
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