Adriana Whitley
Memphis
Summary
Experienced retail merchandiser versed in using product placement, end caps, and points of purchase displays to manufacturers' best advantage. An astute professional with a goal-oriented nature promoting and optimizing retail workflow for an excellent customer experience—an exceptional negotiator for prime positioning locations. Skilled in analyzing sales figures, and market trends. Familiar with up-to-date merchandising trends. Goal-oriented professional recognized for successfully building productive relationships with customers. Adept at remaining focused on projects from beginning to completion, while paying close attention to detail. A skilled dispatcher with a background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure. Demonstrated success in optimizing routes, managing crises effectively, and improving response times. Previous roles have significantly enhanced operational efficiency while maintaining high safety standards. Experienced Lead Cashier with aproven track record in customer service and financial transactions. Known for maintaining high standards of accuracy, efficiency, and confidentiality while ensuring smooth operations at cash registers. Strengths include exceptional communication skills, solid problem-solving abilities, and strong leadership qualities. In previous roles, have maintained accountability for all cash handling while improving store functionality through effective coordination with team members.
Overview
4
4
years of professional experience
Work History
Dispatcher
Security One
Memphis
12.2023 - Current
- Maintained logs of all incoming calls and assigned tasks.
- Recorded results of service calls to create report summaries for senior management.
- Determined types or amounts of equipment, vehicles, or personnel to meet work orders or specifications.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Worked closely with the transportation supervisor to dispatch and assign loads.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Merchandise Coordinator
TJX Companies
Memphis
11.2021 - 03.2022
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Designed sales floor according to newest and most-sold products.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Trained new employees on customer service and quality assurance standards.
- Identified labels, trends and opportunities by sampling competitor shopping experiences.
- Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
- Provided feedback on competitor activity, policies and best practices to streamline internal operating model.
Lead Cashier
Academy Sports and Outdoors
Memphis
05.2021 - 11.2021
- Learned roles of other departments to provide coverage and keep store operational.Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.Directed merchandising and signage updates for weekly and seasonal promotional changes.Assisted with purchases, locating items and signing up for rewards programs.Trained new team members in cash register operation, stock procedures and customer service.Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.Scanned, priced and bagged customer groceries quickly to keep lines moving.Assisted with training new cashiers and customer service team members to increase speed of onboarding.Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.Made change on ash register, handling payments by cash, credit, debit and personal checks.Answered customer quests, provided store information and escorted to desired store areas.
Merchandiser
Academy Sports and Outdoors
Memphis
04.2021 - 05.2021
- Updated seasonal displays such as windows and mannequins to highlight current product lines.Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.Displayed appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of store to attract customers and optimize sales.Assisted in gathering and moving materials and equipment for assigned displays.Identified labels, trends and opportunities by sampling competitor shopping experiences.Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.Organized and located inventory, updating store spreadsheets to reflect statistical data.Communicated and coordinated planogram execution with store management.Printed labels and tags for for-sale merchandise.
Education
High School Diploma -
Penn Foster
Scranton, PA04-2022
Licensed Esthetician - Cosmetology And Skincare
Empire Beauty School
Memphis, TNSkills
- Money Transfer Systems
- Able to lift 40 pounds
- Verbal/written communication
- Equipment troubleshooting
- Payment processing
- Opening and closing procedures
- Punctuality
- Customer relations
- Employee engagement and motivation
- Merchandising
- Hard-working
- Issue resolution
- Training and coaching
- Store opening and closing
- Credit and cash transactions
- Team management
- Inventory management
- Organization
- Excellent communication skills
- Sales
- Material Handling
- Freight labeling
- Marketing Techniques
- Sales Techniques
- Updating logs
- Shift coordination
- Decision-making
- Floor set design
- Active listener
- Customer service
Timeline
Dispatcher
Security One
12.2023 - Current
Merchandise Coordinator
TJX Companies
11.2021 - 03.2022
Lead Cashier
Academy Sports and Outdoors
05.2021 - 11.2021
Merchandiser
Academy Sports and Outdoors
04.2021 - 05.2021
High School Diploma -
Penn Foster
Licensed Esthetician - Cosmetology And Skincare
Empire Beauty School
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