Adrienne Jones
Memphis
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Kitchen Manager
Exceptional Mind Learning Academy
05.2024 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Created diverse and appealing menu, catering to wide range of dietary preferences and allergies.
Catering Coordinator/Chef
U-Kno Catering, Inc. (2009-2019;2023-2024)
01.2009 - 05.2024
- Consulted and organized with owner and event manager on all large parties
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Help with prepping and preparing meals for events.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Shift Leader in Kitchen and Front of House
Chic-Fil-A
05.2022 - 02.2023
- Consulted and gave guidance to help regulate food cost, labor cost, and inventory
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Trained new employees and delegated daily tasks and responsibilities.
Head Cook
Harding Academy
08.2019 - 03.2021
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
Education
Bachelor of Business Administration - Business Administration
Tennessee State University
Nashville, Tennessee05.2009
Skills
- Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
- Customer Service
- Multitasking and Organization
- Staff Training and Development
Timeline
Kitchen Manager
Exceptional Mind Learning Academy
05.2024 - Current
Shift Leader in Kitchen and Front of House
Chic-Fil-A
05.2022 - 02.2023
Head Cook
Harding Academy
08.2019 - 03.2021
Catering Coordinator/Chef
U-Kno Catering, Inc. (2009-2019;2023-2024)
01.2009 - 05.2024
Bachelor of Business Administration - Business Administration
Tennessee State University
Similar Profiles
Sara HazleSara Hazle
Admissions and Administration Assistant Manager at Exceptional Learning and Arts AcademyAdmissions and Administration Assistant Manager at Exceptional Learning and Arts Academy
Mikah BeckMikah Beck
Mindful Educator at The Center for Exceptional LearningMindful Educator at The Center for Exceptional Learning
Darryl HarrisDarryl Harris
Teacher's Assistant at Exceptional Learning CenterTeacher's Assistant at Exceptional Learning Center