Ahjanay Darty
Murfreesboro,TN
Summary
Experienced with managing administrative tasks in claims processing. Utilizes strong organizational skills to streamline workflows and ensure accuracy. Knowledge of effective communication strategies to support team success and client satisfaction.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Biomat USA
09.2025 - Current
- Supervised daily plasma center operations and led the team to meet compliance and quality standards.
- Trained and coached staff on regulatory procedures and process improvements.
- Collaborated with leadership to optimize workflow and enhance service delivery.
- Conducted performance evaluations, providing constructive feedback to improve team dynamics.
SR Phlebotomy Technician
Ascension Saint Thomas
05.2023 - Current
- Communicate procedures to diverse audiences, enhancing clarity and trust.
- Collaborate with healthcare professionals to ensure consistent, quality service.
- Manage internal documentation and support seamless customer experiences.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
Strategic Communications Practicum
Middle Tennessee State University
02.2024 - 04.2024
- Coordinated events, including the School of Journalism’s 50th Anniversary Celebration.
- Designed engaging activities and moderated alumni panels.
- Drafted and published digital content to boost event participation and awareness.
- Worked collaboratively to ensure timely messaging across communication channels.
- Facilitated communication between students and faculty, fostering collaborative relationships for enhanced learning outcomes.
Intern
duGard Communications
05.2023 - 08.2023
- Created communication materials and social media content to increase nonprofit visibility.
- Supported strategic messaging for press releases and events.
- Collaborated across teams to plan and execute community-focused events, boosting stakeholder engagement.
- Awarded Intern of the Month for initiative and creativity.
- Led brainstorming sessions to generate innovative marketing ideas.
Quality Assurance Specialist
Biomat USA
05.2022 - 02.2023
- Ensured regulatory compliance through quality assurance checks and reporting.
- Conducted internal audits and training to maintain safe environments.
- Created written documentation supporting system standards and updates.
- Oversaw documentation processes for quality assurance activities, ensuring accuracy and traceability of results.
IT Service Desk Assistant
University of Memphis
01.2019 - 03.2022
- Provided instructional tech support and guided users on software functionality.
- Communicated technical solutions to non-technical users effectively.
- Maintained service logs and contributed to improving help desk resources.
- Streamlined ticketing process by implementing best practices, improving response time and user satisfaction.
Education
Bachelor of Science in Journalism - Public Relations & Advertising
Middle Tennessee State University
Murfreesboro, TN05.2024
Skills
- Curriculum Development & Training Facilitation
- Instructional Writing & Strategic Messaging
- Internal & External Stakeholder Communication
- System Documentation & Help Resources
- Adobe Suite (InDesign, Photoshop, Premiere Rush)
- Microsoft Office
- Time management
- Critical Thinking
Timeline
Operations Supervisor
Biomat USA
09.2025 - Current
Strategic Communications Practicum
Middle Tennessee State University
02.2024 - 04.2024
SR Phlebotomy Technician
Ascension Saint Thomas
05.2023 - Current
Intern
duGard Communications
05.2023 - 08.2023
Quality Assurance Specialist
Biomat USA
05.2022 - 02.2023
IT Service Desk Assistant
University of Memphis
01.2019 - 03.2022
Bachelor of Science in Journalism - Public Relations & Advertising
Middle Tennessee State University