Summary
Overview
Work History
Education
Skills
Timeline
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Ahjanay Darty

Murfreesboro,TN

Summary

Experienced with managing administrative tasks in claims processing. Utilizes strong organizational skills to streamline workflows and ensure accuracy. Knowledge of effective communication strategies to support team success and client satisfaction.

Overview

7
7
years of professional experience

Work History

Operations Supervisor

Biomat USA
09.2025 - Current
  • Supervised daily plasma center operations and led the team to meet compliance and quality standards.
  • Trained and coached staff on regulatory procedures and process improvements.
  • Collaborated with leadership to optimize workflow and enhance service delivery.
  • Conducted performance evaluations, providing constructive feedback to improve team dynamics.

SR Phlebotomy Technician

Ascension Saint Thomas
05.2023 - Current
  • Communicate procedures to diverse audiences, enhancing clarity and trust.
  • Collaborate with healthcare professionals to ensure consistent, quality service.
  • Manage internal documentation and support seamless customer experiences.
  • Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.

Strategic Communications Practicum

Middle Tennessee State University
02.2024 - 04.2024
  • Coordinated events, including the School of Journalism’s 50th Anniversary Celebration.
  • Designed engaging activities and moderated alumni panels.
  • Drafted and published digital content to boost event participation and awareness.
  • Worked collaboratively to ensure timely messaging across communication channels.
  • Facilitated communication between students and faculty, fostering collaborative relationships for enhanced learning outcomes.

Intern

duGard Communications
05.2023 - 08.2023
  • Created communication materials and social media content to increase nonprofit visibility.
  • Supported strategic messaging for press releases and events.
  • Collaborated across teams to plan and execute community-focused events, boosting stakeholder engagement.
  • Awarded Intern of the Month for initiative and creativity.
  • Led brainstorming sessions to generate innovative marketing ideas.

Quality Assurance Specialist

Biomat USA
05.2022 - 02.2023
  • Ensured regulatory compliance through quality assurance checks and reporting.
  • Conducted internal audits and training to maintain safe environments.
  • Created written documentation supporting system standards and updates.
  • Oversaw documentation processes for quality assurance activities, ensuring accuracy and traceability of results.

IT Service Desk Assistant

University of Memphis
01.2019 - 03.2022
  • Provided instructional tech support and guided users on software functionality.
  • Communicated technical solutions to non-technical users effectively.
  • Maintained service logs and contributed to improving help desk resources.
  • Streamlined ticketing process by implementing best practices, improving response time and user satisfaction.

Education

Bachelor of Science in Journalism - Public Relations & Advertising

Middle Tennessee State University
Murfreesboro, TN
05.2024

Skills

  • Curriculum Development & Training Facilitation
  • Instructional Writing & Strategic Messaging
  • Internal & External Stakeholder Communication
  • System Documentation & Help Resources
  • Adobe Suite (InDesign, Photoshop, Premiere Rush)
  • Microsoft Office
  • Time management
  • Critical Thinking

Timeline

Operations Supervisor

Biomat USA
09.2025 - Current

Strategic Communications Practicum

Middle Tennessee State University
02.2024 - 04.2024

SR Phlebotomy Technician

Ascension Saint Thomas
05.2023 - Current

Intern

duGard Communications
05.2023 - 08.2023

Quality Assurance Specialist

Biomat USA
05.2022 - 02.2023

IT Service Desk Assistant

University of Memphis
01.2019 - 03.2022

Bachelor of Science in Journalism - Public Relations & Advertising

Middle Tennessee State University

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Ahjanay Darty