Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Certificats
Personnalisé
Langues
Chronologie
Generic
Ahmed Hebiri

Ahmed Hebiri

Driven by Challenge, Inspired by Change
Paleó Fáliro

Profil professionnel

I am a dynamic and versatile professional with over 17 years of experience in technical support, customer service, and leadership. With a strong academic background as a Senior Technician in Automation and Industrial IT, I have built a career that blends technical expertise with commercial insight. Since December 2021, I’ve been working in the technical department of Kaspersky at Teleperformance Greece, where I provide tailored solutions to meet customer needs.

Certified as a personal development coach since 2009, I’m passionate about empowering others through coaching, public speaking, and team development. I’m known for my energy, motivation, and commitment, always seeking new perspectives and welcoming fresh challenges that inspire growth and innovation.

Vue d'ensemble

17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Expérience

Customer Advisor

Teleperformance Greece
Moscháto
12.2021 - 06.2025
  • Présentation de l'entreprise: Technical Officer at Kaspersky since December 2021 until February 2025.
  • Managing customer accounts
  • Proposing commercial and technical solutions to customers
  • Technical Officer at Kaspersky since December 2021.
  • Technical Officer at Polar Watch since February 2025 until June 2025.

Customer Advisor

Teleperformance Tunisia
Ben Arous
04.2014 - 11.2021
  • Customer Advisor at Bouygues Telecom (December 2019 - November 2021):
  • Taking care of individual mobile and fixed-line customer accounts
  • Sales by proposing solutions adapted to the customer's needs, with either options or new packages
  • Customer Advisor at DELL (April 2016 - December 2019):
  • Proposing commercial and technical solutions to customers
  • Repair and management of DELL customers' commercial warranty
  • Customer Advisor at SFR - Whole Sale (March 2015 - April 2016):
  • Customer account management : Proposal of commercial and technical solutions to customers
  • Informed them of the latest news on the mobile phone market
  • Customer Advisor at Bouygues Telecom (April 2014 - March 2015):
  • Customer account management: Proposal of commercial and technical solutions to customers
  • Informed them of the latest news on the mobile phone market

Technical sales representative

General Safety System
Rades
12.2012 - 01.2014
  • Making appointments with potential customers
  • Presentation of the company's services and products:
  • Sale of safety equipment for construction sites
  • Audit of safety needs
  • Proposal of adequate technical solutions to customers
  • Planning of training courses for certification
  • Audit for certification(e.g. ISO 14001) on texte et objectif

Telemarketer

Laser contact tunisia
Charguia II
11.2011 - 06.2012
  • Services for customers on a blocked plan (Universal mobile) on behalf of the mobile operator Bouygues Télécom, our role
  • Build customer loyalty to Universal mobile
  • Propose the offers that best meet customer expectations
  • Informed about the latest innovations on the mobile telephony market

Control agent (on probation)

CMA CGM
Radès
05.2011 - 10.2011
  • Check the condition of the containers when they are returned to the CMC park
  • Manage and control the container park of the commercial port of Rades

Customer Advisor

Teleperformance Tunisia
Charguia II
12.2010 - 05.2011
  • Processing of mobile customer accounts of the operator SFR:
  • Explanation of invoices
  • Build customer loyalty to SFR

Customer Advisor

Teleperformance Tunisia
Ben Arous
08.2008 - 06.2010
  • Team leader on assignment :
  • Managing a team of advisors
  • Coach and train advisors to increase their performance
  • Manage and report on team indicators
  • Support technician:
  • Integration of new teams of transitons, coaching and continuous training.
  • Back-office advisor _Level 3 :
  • Resolve open and error orders.
  • Back-office advisor _Level 2:
  • I manage Orange Internet residential customer accounts (adding and deleting options, confirming orders, etc.).
  • Back-office advisor _Level 1 :
  • I manage orange (adding and deleting options, confirming orders, etc.).

Formation

Senior Technician in Automation and Industrial -

MECHATRONICS SECTORAL CENTRE
09.2006 - 07.2008

Math-Computer Science - undefined

COMPUS UNIVERSITAIRE
09.2003 - 07.2006

Bachelor of Mathematics - undefined

TECHNICAL SCHOOL
09.1999 - 06.2003

Compétences

  • Public Speaking
  • Customer Service Skills
  • Teamwork Skills
  • Communication
  • Active Listening
  • Management

Certificats

  • Personal development coach, 2009-12-01
  • Certify Presenter & Trainer World Congress Hammamet, 2009-01-01

Personnalisé

JCI Member, 2007-09-01, Present, JCI RADES, JCI Vision: 'To be the leading global network of young active citizens.' JCI Mission: 'To provide development opportunities that empower young people to create positive change.' Election Supervisor, 2014-04-01, 2019-10-31, Mourakiboune, Ben Arous, Supervising and monitoring all presidential and parliamentary elections since 2014 in Tunisia.

Langues

English
Intermédiaire
French
Bilingue
Arabic
Bilingue

Chronologie

Customer Advisor

Teleperformance Greece
12.2021 - 06.2025

Customer Advisor

Teleperformance Tunisia
04.2014 - 11.2021

Technical sales representative

General Safety System
12.2012 - 01.2014

Telemarketer

Laser contact tunisia
11.2011 - 06.2012

Control agent (on probation)

CMA CGM
05.2011 - 10.2011

Customer Advisor

Teleperformance Tunisia
12.2010 - 05.2011

Customer Advisor

Teleperformance Tunisia
08.2008 - 06.2010

Senior Technician in Automation and Industrial -

MECHATRONICS SECTORAL CENTRE
09.2006 - 07.2008

Math-Computer Science - undefined

COMPUS UNIVERSITAIRE
09.2003 - 07.2006

Bachelor of Mathematics - undefined

TECHNICAL SCHOOL
09.1999 - 06.2003

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Ahmed HebiriDriven by Challenge, Inspired by Change