Ainsley Wooldridge
Knoxville
Summary
Adaptable and detail-oriented professional with a strong background in administrative support, case coordination, and client services. Skilled in managing complex schedules, streamlining communication, and supporting cross-functional teams in fast-paced environments. Recognized for problem-solving under pressure, maintaining professionalism, and building strong relationships with diverse populations.
Overview
4
4
years of professional experience
Work History
Receptionist
Lincoln Memorial University DCOM Knoxville
Knoxville, TN
12.2023 - Current
- As the Receptionist for the DeBusk College of Osteopathic Medicine in Knoxville, I serve as the central communication hub for the medical school, professionally handling inquiries from students, faculty, staff, and the public. I manage complex scheduling logistics for multiple academic buildings and programs, maintaining the facility calendar and coordinating room reservations to ensure smooth operations. I process all building use and event setup requests, frequently assisting with event preparation and logistical support, as well as helping in the process of training of new staff by familiarizing them with office protocols. In this role, I have strengthened my ability to remain composed in high-pressure situations, while consistently applying strong problem-solving and time management skills. I have also developed efficient organizational systems that improved communication flow and response times across departments.
Public Benefits Caseworker
Catholic Charities
Louisville, KY
11.2021 - 07.2023
- As a Case Worker for the Migration and Refugee Services Department, I support newly arrived refugee families and other eligible immigrant populations in achieving self-sufficiency. I assist clients in navigating and securing essential public benefits through the Department of Community Based Services, including KTAP/TANF, SNAP, Medicaid, Child Care Assistance, and WIC. In this role, I serve as both advocate and liaison, ensuring clients receive timely, accurate information and access to the resources they need. I also help cultivate and maintain collaborative partnerships with local organizations and service providers that support refugee and immigrant communities. This work has strengthened my ability to coordinate complex services, communicate across cultural and language barriers, and manage high caseloads with empathy, organization, and professionalism.
Education
Master of Science - Business Administration
Lincoln Memorial University
Knoxville, TN12-2025
Bachelor of Arts - English Literature
Centre College
Danville, KY05-2021
Skills
- Problem Solving
- Process Coordination & Scheduling
- Cross-Functional Communication and Organization
- Technological Proficiency
- Filing, Data Management & Archiving
Timeline
Receptionist
Lincoln Memorial University DCOM Knoxville
12.2023 - Current
Public Benefits Caseworker
Catholic Charities
11.2021 - 07.2023
Bachelor of Arts - English Literature
Centre College
Master of Science - Business Administration
Lincoln Memorial University