Aishwarya Lakshmi Narayanan
Quality Analyst
Chennai
Summary
Dynamic Quality Analyst with a proven track record at Bluescope Information Technology, excelling in root cause analysis and defect tracking. Adept at enhancing customer satisfaction through effective communication and problem-solving. Skilled in SQL and committed to continuous improvement, driving quality assurance initiatives that lead to significant process enhancements.
Overview
20
20
years of professional experience
8
8
Certificates
3
3
Languages
Work History
Quality Analyst
Bluescope Information Technology Private Limited
10.2022 - Current
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Developed and maintained quality assurance procedure documentation.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Incorporated delivery requirements into planning of testing schedules.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Programmer
Cognizant Technologies Solutions
05.2006 - 11.2009
- Reduced system errors and improved reliability through rigorous debugging processes.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Tested functional compliance of company products.
- Conducted data modeling, performance and integration testing.
- Created proofs of concept for innovative new solutions.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
Education
Master of Science - Mathematics
Madras University
Chennai, India 04.2001 -
Bachelor of Science - Mathematics
Meenakshi College For Women
Chennai, India 04.2001 -
Skills
Quality improvement
Data validation
Data analysis
Functional testing
Defect tracking
Test case development
Requirements analysis
Regression testing
Requirements gathering
Project planning
SQL
Software quality assurance
Testing documentation maintenance
Defect logging
Software testing
Multitasking
Analytical thinking
Teamwork and collaboration
Root-cause analysis
Analytical skills
Time management
Problem-solving abilities
Decision-making
Excellent communication
Effective communication
Manual test case preparation
Documentation skills
Task prioritization
Team building
Team collaboration
Self motivation
Defect tracking and reporting
Scenarios and use cases
Test planning
Certification
HP - QTP 9.2
Timeline
Quality Analyst
Bluescope Information Technology Private Limited
10.2022 - Current
Microsoft - SQL Server 2000
01-2009
CSP - CSQA (Cognizant Academy)
09-2008
CCP - SQL Server 2000 (Cognizant Academy)
06-2008
CCP - Quick Test Pro (Cognizant Academy)
05-2008
CCP - Software Testing (Cognizant Academy)
04-2008
Brain Bench - Software Testing
03-2008
HP - QTP 9.2
01-2008
HP - QC 9.2
01-2008
Programmer
Cognizant Technologies Solutions
05.2006 - 11.2009
Master of Science - Mathematics
Madras University
04.2001 -
Bachelor of Science - Mathematics
Meenakshi College For Women
04.2001 -
Languages
Tamil
Advanced (C1)
English
Advanced (C1)
Hindi
Upper intermediate (B2)