Aishwarya Lakshmi Narayanan
Quality Analyst
Chennai
Summary
Dynamic Quality Analyst with a proven track record at Bluescope Information Technology, excelling in root cause analysis and defect tracking. Adept at enhancing customer satisfaction through effective communication and problem-solving. Skilled in SQL and committed to continuous improvement, driving quality assurance initiatives that lead to significant process enhancements.
Overview
20
20
years of professional experience
8
8
Certificates
3
3
Languages
Work History
Quality Analyst
Bluescope Information Technology Private Limited
10.2022 - Current
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Developed and maintained quality assurance procedure documentation.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Incorporated delivery requirements into planning of testing schedules.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Programmer
Cognizant Technologies Solutions
05.2006 - 11.2009
- Reduced system errors and improved reliability through rigorous debugging processes.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Tested functional compliance of company products.
- Conducted data modeling, performance and integration testing.
- Created proofs of concept for innovative new solutions.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
Education
Master of Science - Mathematics
Madras University
Chennai, India 04.2001 -
Bachelor of Science - Mathematics
Meenakshi College For Women
Chennai, India 04.2001 -
Skills
Quality improvement
Certification
HP - QTP 9.2
Timeline
Quality Analyst
Bluescope Information Technology Private Limited
10.2022 - Current
Microsoft - SQL Server 2000
01-2009
CSP - CSQA (Cognizant Academy)
09-2008
CCP - SQL Server 2000 (Cognizant Academy)
06-2008
CCP - Quick Test Pro (Cognizant Academy)
05-2008
CCP - Software Testing (Cognizant Academy)
04-2008
Brain Bench - Software Testing
03-2008
HP - QTP 9.2
01-2008
HP - QC 9.2
01-2008
Programmer
Cognizant Technologies Solutions
05.2006 - 11.2009
Master of Science - Mathematics
Madras University
04.2001 -
Bachelor of Science - Mathematics
Meenakshi College For Women
04.2001 -
Languages
Tamil
Advanced (C1)
English
Advanced (C1)
Hindi
Upper intermediate (B2)