Aishwarya Rajkumar

PMO (ChangeHealthCare Project)

Wipro, Chennai

Mar 2020 – Mar 2023

• Managed end-to-end onboarding and offboarding processes, ensuring smooth transitions for new hires and departing employees.
• Conducted thorough background verification checks through the iVerify Tool, liaising with external vendors, and ensuring compliance with company policies.
• Coordinated training follow-ups, tracking progress, and completing mandatory training programs.
• Collaborated closely with the compliance team to ensure adherence to regulatory requirements and internal policies.
• Maintained comprehensive documentation for all processes, ensuring accuracy and accessibility for audit purposes.
• Developed and delivered detailed reports and presentations using Microsoft Excel and PowerPoint, providing insights and updates to senior management.

Unix and Linux (Basic) (ChangeHealthCare Project)

Wipro, Chennai

May 2023 – May 2024

• Efficiently addressed ticket alerts pertaining to factors like disk alarms, ITM processes, and uptime.
• Handled user management tickets.
• Involved in patching and reboot activity.
• To decrease ticket flow, monthly capacity reports were prepared using the Tools team report as a basis.
• To prevent SLA breaches, the Service Level Agreement (SLA) was tracked for every ticket.

Cross-functional lead (Nestle Project)

Wipro, Chennai

May 2024 - Current

• Responsible for implementing project team member onboarding and offboarding through Headcount Tool
• Engaged in daily communication sessions for timely update delivery to executives.
• Implemented a systematic approach to monitor and track employee adherence to compliance protocols.
• Managed daily activities using Power BI for data reporting and the SNOW tool to track tickets.
• Managed monthly reporting tasks, including access revalidation, productivity data, and vendor scorecards to meet project requirements.
• Conducted monthly ticket audits to ensure timely and proper closure of incidents, SCTASK, and change requests.

Tools used:

• iVerify
• SNOW (Service Now)
• Remedy force console
• HeadCount
• PowerBI

Key Achievements:

• Implemented a new documentation system that improved accessibility and compliance tracking.
• Enhanced the efficiency of training follow-ups, achieving a 95% completion rate for mandatory training programs.
• Developed a comprehensive project dashboard in Excel, enhancing visibility into project status for all stakeholders.