Aishwarya Rammoorthi

• Successfully executed a mini project aimed at revamping the web development process.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak volumes.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Conducted performance evaluations and provided constructive feedback to employees.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Enhanced team productivity by streamlining operational processes.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Handling a meeting app "Crowd Compass" service as individual contributor for more than a year. Learnt the process, built documents, cascaded the knowledge to the team and had run the process successfully for 2+ year.

• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Worked on 3 learning tools namely SABA Cloud, Global Commercial Academy (GCA), Brilinta, managing GCA all alone.
• Engage with users consistently, starting from requirement gathering and maintaining close collaboration until project completion.
• Conduct bi-weekly status updates and formal meetings with the client.
• Utilize PromoMats, a tool designed for modifying and correcting content associated with specific courses.
• Develop process documentation and collaborate with the global team to secure business opportunities.
• Manage the workflow for the Learning application.
• Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
• Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.

myLearning(Merck) - Support, Feature Development & Migration: (2012 – Feb 2016):

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.
• Have served as an eLearning content Tester, collaborative team member, and Division Owner.
• Accountable for the provision of system and support services for applications. Oversee the incident, change, and problem management processes for the applications within the designated scope.
• Executed the implementation of application upgrades.

Pfizer : (2011 - 2012)

• Facilitated business meetings directly with clients.
• Analyzed business requirements and created test cases to evaluate the application's full functionality.
• Executed Functional testing and Regression testing.
• Conducted regression testing to confirm the resolution of defects in each build.
• Compiled documentation based on reviews and offered recommendations for enhancing product quality, with the majority of suggestions being accepted.
• Operated independently on a learning tool called ISOTRAIN.