AISWARYA MV

• Worked as an Office 365 and Exchange Administrator across multiple enterprise projects.
• Managed Hybrid Exchange environments (Exchange 2010, Exchange 2016, and Office 365) supporting 130,000+ mailboxes.
• Performed mailbox onboarding migrations to Office 365 and offboarding migrations to on‑premises using custom PowerShell scripts and the Microsoft 365 Admin Portal.
• Resolved identity mismatch issues using the Active Directory Administrative Center.
• Created transport rules and resolved hybrid mail flow issues.

· Performed Cumulative Updates (CU) and Security Updates (SU) on Exchange Servers, along with scheduled and controlled Exchange Server restarts as part of maintenance and patch cycles.

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• Provided L2 and L3 hyper‑care support after large‑scale M365 migrations.
• Troubleshot and resolved :Mailbox connectivity issues,Outlook profile and OST file issues,Autodiscover failures,SMTP gateway problems,Application relay server issues,Inbound and outbound mail flow problems.
• Experience in resolving issues related to: OneDrive for Business,OneNote,Microsoft Teams,Azure AD Connect / AD Sync,Exchange Online licensing
• Worked with ServiceNow, Halo, and BMC Remedy (v2 & v8) ticketing tools.
• Monitored, prioritized, and resolved user issues while ensuring compliance with SLA targets.
• Handled P1, P2, P3, and P4 incidents, as well as change management and problem management processes.
• Executed large‑scale data migration for 7000+ users from network drives to OneDrive for Business using ShareGate.