Aiswarya Subramaniam
Manager - Client Services
Chennai
Summary
Seasoned professional with 16 years of experience in project management and business development within the IT services sector. Dynamic and results-oriented, with a proven track record of leading cross-functional teams to successfully deliver complex projects, including core banking software solutions and IT infrastructure services. Skilled in building strong client relationships, identifying market opportunities, and driving significant revenue growth. Adept at resource allocation, technical coordination, and service delivery management, with a commitment to continuous improvement and client satisfaction. Seeking to leverage extensive expertise in a challenging role to drive organizational success and enhance service offerings.
Overview
17
17
years of professional experience
Work History
Manager - Client Services
GlobalXperts Technology Pvt Ltd
11.2021 - Current
- Lead and manage a project management team comprising 5 Project Managers and 6 Project Coordinators to ensure effective service delivery and project execution.
- Oversee end-to-end project management for various IT projects, including network migration, wireless site surveys, and wireless network migration.
- Collaborate with cross-functional teams to drive successful project outcomes while adhering to timelines and budget constraints.
- Develop and implement strategies to improve operational efficiency and enhance client satisfaction in service delivery.
- Build and maintain strong relationships with existing clients, identifying opportunities for additional business and service expansion.
- Conduct regular project reviews and status updates to ensure alignment with client expectations and organizational goals.
- Mentor and train project management team members to enhance their skills and improve project delivery processes.
- Strategically map and allocate resources for managed services and professional services projects to optimize utilization and ensure timely project delivery.
- Analyze project requirements and assess resource availability to align skills and expertise with project demands, enhancing overall project efficiency.
- Implement effective resource management strategies, balancing workloads across teams to meet project deadlines while maintaining high service quality.
- Monitor resource performance and project progress, making adjustments as necessary to address challenges and ensure successful project execution.
- Collaborate with stakeholders to forecast resource needs for upcoming projects, ensuring a proactive approach to talent acquisition and training.
- Drive continuous improvement initiatives by analyzing project metrics and client feedback to enhance service delivery processes.
- Foster a culture of collaboration and innovation within the project management team, encouraging knowledge sharing and best practices.
- Prepare and present project status reports and performance metrics to senior management, highlighting achievements and areas for improvement.
Brand Marketing Manager – Tamil Nadu
CHEIL India (A division of Samsung Electronics India Ltd)
11.2019 - 11.2021
- Responsible for planning and execution of HHP, CE and Service center campaigns (in-store and on-store branding) across TN and Pondy
- Handling the planning and execution of Samsung signage changeover (Letter mark changeover) for over 350 outlets
- Develop and execute campaign strategy by market mapping, identifying efficient partners and managing the Vendor Ecosystem
- Managing entire Samsung retail network of over 150 brand showrooms, 1000+ MBOs and OTs
- Assist and improvise the existing vendor ecosystem by identifying quality lapses, vendor pain points in execution of campaigns by process improvements
- Achievements: Successfully executed 3 flagship campaigns in HHP - S20, Note20 and S20FE
- Executed over 60 on-store branding (Embedded ACP, SBW, SS Trim, Hanging Signage, DS-LED) for both HHP and CE outlets.
Manager – Business Development & Projects
GlobalXperts Technology Pvt Ltd (formerly GlobalXperts India)
12.2017 - 11.2019
- Led a project management team to ensure effective planning, execution, and delivery of multiple projects, maintaining high standards of quality and client satisfaction.
- Implemented project management best practices and methodologies, improving team efficiency and project outcomes.
- Conducted regular project reviews and status meetings to monitor progress, address challenges, and ensure alignment with client expectations and organizational goals.
- Managed service delivery for Professional Services, specifically focusing on onsite implementation projects to ensure timely completion and successful outcomes.
- Identified market potential and sales opportunities for Managed Services and Professional Services, generating qualified leads and converting them into business closures.
- Coordinated with the technical team to support business closures, ensuring that all technical requirements were met.
- Built and maintained relationships with key decision-makers to foster trust and collaboration throughout the project lifecycle.
- Achieved a business revenue target of $850,000, contributing to significant growth for the organization.
- Managed service delivery for wireless site surveys and executed an onsite hardware refresh projects..
Consultant – Business Development & Projects
AXL Techno Systems Pvt Ltd
02.2017 - 11.2017
- Managed a project team focused on the development of core banking software for a rural bank in Kerala, ensuring the solution met the unique needs of the client and the local community.
- Led project planning and execution, including requirements gathering, system design, and testing phases, to ensure timely delivery and alignment with client requirements.
- Collaborated closely with stakeholders to gather feedback and make necessary adjustments during the development process, ensuring the final product met all specifications and user needs.
- Conducted regular project reviews and status updates to track progress, address challenges, and keep all stakeholders informed.
- Oversaw a team of 4, consisting of 2 lead generation specialists and 3 business development professionals, to drive sales and project success.
- Oversaw a team of 4, consisting of 2 lead generation specialists and 3 business development professionals, to drive sales and project success.
- Built a strong sales pipeline of $3 million within 6 months in the EMEA region, showcasing effective market engagement and sales strategies.
Sr. Executive – Business Development (North America& Canada)
Kryptos Technologies Pvt Ltd
01.2015 - 12.2016
Sr. Executive – Business Development (North America& Canada)
SBA Info Solutions Pvt Ltd
06.2014 - 12.2014
Sr. Executive – Business Development (UK & Europe)
Eljay Engineering India Pvt Ltd
06.2011 - 04.2013
Sr. Executive – Business Development (APAC, UK & Europe)
Accel Frontline Ltd (A BT Frontline company)
08.2010 - 06.2011
Executive – Lead Generation
CSS Corp Pvt Ltd
06.2009 - 08.2010
Senior Executive – Business Development
Eljay Engineering India Pvt Ltd
09.2008 - 05.2009
Senior Executive – Business Development
Photon Infotech (I) Pvt Ltd
10.2007 - 09.2008
Education
Bachelor of Engineering - Instrumentation And Control
SRM Engineering College (Anna University)
Chennai, India 04.2001 -
Skills
- Project Management
- Team Leadership and Mentoring
- Client Relationship Management
- Business Development and Sales Strategies
- Resource Allocation and Management
- Technical Coordination and Support
- Service Delivery Management
- Continuous Process Improvement
- Market Analysis and Opportunity Identification
- Effective Communication and Collaboration
Timeline
Manager - Client Services
GlobalXperts Technology Pvt Ltd
11.2021 - Current
Brand Marketing Manager – Tamil Nadu
CHEIL India (A division of Samsung Electronics India Ltd)
11.2019 - 11.2021
Manager – Business Development & Projects
GlobalXperts Technology Pvt Ltd (formerly GlobalXperts India)
12.2017 - 11.2019
Consultant – Business Development & Projects
AXL Techno Systems Pvt Ltd
02.2017 - 11.2017
Sr. Executive – Business Development (North America& Canada)
Kryptos Technologies Pvt Ltd
01.2015 - 12.2016
Sr. Executive – Business Development (North America& Canada)
SBA Info Solutions Pvt Ltd
06.2014 - 12.2014
Sr. Executive – Business Development (UK & Europe)
Eljay Engineering India Pvt Ltd
06.2011 - 04.2013
Sr. Executive – Business Development (APAC, UK & Europe)
Accel Frontline Ltd (A BT Frontline company)
08.2010 - 06.2011
Executive – Lead Generation
CSS Corp Pvt Ltd
06.2009 - 08.2010
Senior Executive – Business Development
Eljay Engineering India Pvt Ltd
09.2008 - 05.2009
Senior Executive – Business Development
Photon Infotech (I) Pvt Ltd
10.2007 - 09.2008
Bachelor of Engineering - Instrumentation And Control
SRM Engineering College (Anna University)
04.2001 -
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