AIVAN MAE LIM
Memphis
Summary
Dynamic professional of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.
Overview
2
2
years of professional experience
Work History
Front Office Agent
Sheraton Downtown Hotel
11.2023 - 11.2024
- Greeted and checked in guests, providing excellent customer service.
- Working Morning shift, Afternoon shift, Night Auditor.
- Answered and managed incoming and outgoing calls, taking accurate messages to relay to staff.
- Provided exceptional customer service to guests by promptly addressing inquiries and complaints.
- Created a welcoming environment for guests by consistently displaying positive attitude.
- Provided detailed information regarding hotel amenities, services, rates, local attractions and directions as requested by guests.
- Participated in training sessions related to customer service techniques.
Call Center Representative
TaskUs
Cebu
07.2023 - 10.2023
- Assisted customers by answering inquiries and providing information on services.
- Managed customer interactions using CRM software to track issues efficiently.
- Resolved complaints by identifying problems and offering appropriate solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Front Office Agent
Nustar Resort & Casino
01.2023 - 06.2023
- Greeted and checked in guests, providing excellent customer service.
- Working Morning shift, Afternoon shift, Night Auditor.
- Answered and managed incoming and outgoing calls, taking accurate messages to relay to staff.
- Provided exceptional customer service to guests by promptly addressing inquiries and complaints.
- Created a welcoming environment for guests by consistently displaying positive attitude.
- Provided detailed information regarding hotel amenities, services, rates, local attractions and directions as requested by guests.
- Participated in training sessions related to customer service techniques.
Education
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
University of San Jose-Recoletos
Cebu, PhilippinesHIGH SCHOOL - Science Technology Engineering Mathematics
University of Cebu
Cebu, PhilippinesSkills
- Proactive
- Microsoft Office (Word, Excel)
- Conflict handling
- Time management
- Service orientation
- Willingness to be trained
- Efficient learner
- Physical fitness
- Mental fitness
- Adaptability and flexibility
- Professional telephone demeanor
- Hospitality service expertise
- Customer service
- Hotel operations
- Attention to detail
Languages
- English, Advanced
- Filipino, Bilingual
- Cebuano, Fluent
Personal Information
- Date of Birth: 07/10/00
- Nationality: Filipino
Timeline
Front Office Agent
Sheraton Downtown Hotel
11.2023 - 11.2024
Call Center Representative
TaskUs
07.2023 - 10.2023
Front Office Agent
Nustar Resort & Casino
01.2023 - 06.2023
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
University of San Jose-Recoletos
HIGH SCHOOL - Science Technology Engineering Mathematics
University of Cebu
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