SCCM
Ajayram R
Technical support engineer
Chennai
Summary
Proven Network Support and VoIP Engineer at HCL Technologies, adept in incident management and problem-solving, significantly reduced client downtime and optimized VoIP call quality. Leveraged technical support skills and a results-driven approach to enhance network performance and security, ensuring client satisfaction for high-profile clients like ExxonMobil and Wells Fargo.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
VoIP Network Engineer
HCL Technologies
2024.02 - 2024.07
- Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems.
- Assisted sales teams in securing new business opportunities by providing subject matter expertise during pre-sales consultations regarding potential client''s specific needs in terms of their VoIP infrastructure.
- Minimized risk exposure through careful adherence to regulatory compliance standards when configuring security settings for VoIP systems.
- Optimized call quality by identifying and resolving network bottlenecks, For client wells fargo.
Network Support Engineer
HCL Technologies
2023.01 - 2024.01
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Setting up new hardware devices, For Client ExxonMobil.
Education
Bachelor of Science - Computer Science And Programming
Srm Institute of Science And Technology
Chennai, India 2001.04 -
Skills
Incident Management
VPN Configuration
Technical Support
Problem-Solving
Software Installation
Helpdesk administration
Component Installation
Hardware and Software Repair
Software
VMWARE
MS OFFICE
CISCO UNIFIED CALL MANAGER
Certification
Python
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Timeline
VoIP Network Engineer
HCL Technologies
2024.02 - 2024.07
Network Support Engineer
HCL Technologies
2023.01 - 2024.01
Tableau
2022-09
SQL
2022-08
Python
2022-07
Bachelor of Science - Computer Science And Programming
Srm Institute of Science And Technology
2001.04 -