Summary
Overview
Work History
Education
Skills
Software
Certification
Languages
Timeline
Generic
Ajayram R

Ajayram R

Technical support engineer
Chennai

Summary

Proven Network Support and VoIP Engineer at HCL Technologies, adept in incident management and problem-solving, significantly reduced client downtime and optimized VoIP call quality. Leveraged technical support skills and a results-driven approach to enhance network performance and security, ensuring client satisfaction for high-profile clients like ExxonMobil and Wells Fargo.

Overview

1
1
year of professional experience
3
3
Certifications

Work History

VoIP Network Engineer

HCL Technologies
02.2024 - 07.2024
  • Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems.
  • Assisted sales teams in securing new business opportunities by providing subject matter expertise during pre-sales consultations regarding potential client''s specific needs in terms of their VoIP infrastructure.
  • Minimized risk exposure through careful adherence to regulatory compliance standards when configuring security settings for VoIP systems.
  • Optimized call quality by identifying and resolving network bottlenecks, For client wells fargo.

Network Support Engineer

HCL Technologies
01.2023 - 01.2024
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
  • Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
  • Reduced downtime for clients by providing efficient technical support and timely issue resolution.
  • Setting up new hardware devices, For Client ExxonMobil.

Education

Bachelor of Science - Computer Science And Programming

Srm Institute of Science And Technology
Chennai, India
04.2001 -

Skills

    Incident Management

    VPN Configuration

    Technical Support

    Problem-Solving

    Software Installation

    Helpdesk administration

    Component Installation

    Hardware and Software Repair

Software

SCCM

VMWARE

MS OFFICE

CISCO UNIFIED CALL MANAGER

Certification

Python

Languages

English
Advanced (C1)
Tamil
Advanced (C1)

Timeline

VoIP Network Engineer

HCL Technologies
02.2024 - 07.2024

Network Support Engineer

HCL Technologies
01.2023 - 01.2024

Tableau

09-2022

SQL

08-2022

Python

07-2022

Bachelor of Science - Computer Science And Programming

Srm Institute of Science And Technology
04.2001 -

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Ajayram RTechnical support engineer