Ajith Kumar D
Digital Content Associate
Chennai
Summary
Detail-oriented professional with 3.1 years of experience in digital content operations, OTT/streaming platforms, machine learning. Expertise in video catalog management, metadata quality, artwork curation, global localization, data annotation, and model training. Skilled in SQL and advanced Excel (pivot tables, VLOOKUP, INDEX/MATCH, macros) for data analysis and reporting. Proven ability in workflow optimization, content management systems, troubleshooting, and process improvement, delivering high-quality results and enhancing customer experience.
Overview
4
4
years of professional experience
Work History
Digital Content Associate
Amazon Development - Prime Video
Chennai
04.2024 - Current
- Performed end-to-end quality checks on video catalog metadata, digital assets (artwork, audio, subtitles, and video).
- Contribute to post-mortems, case studies, and other exercises designed to drive improvements in on-time content access and customer experience across global distribution partners.
- Streamlined content operations by proposing and building a process improvement tool with the technical team.
- Contributed to content operations workflows, reducing errors in OTT platform video catalogs.
- Collaborated cross-functionally to enhance digital content delivery and user experience.
ML Data Associate
Amazon Development Centre India
Chennai
08.2022 - 04.2024
- Resolved technical issues in Amazon Go JWO (Just Walk Out) stores across the USA and the UK, ensuring uninterrupted operations.
- Enhanced machine learning models by performing detailed annotations and dataset validation.
- Improved computer vision algorithms, resulting in higher accuracy of ML-driven store technology.
- Assisted in transitioning processes to Amazon GO-AI, ensuring better fulfillment center stow quality, and efficiency.
- Worked on model training and algorithm refinement to optimize system performance.
Customer Support Associate
Sutherland Global Services
Chennai
09.2021 - 02.2022
- Delivered customer support via chat and voice for UK & USA clients, ensuring customer satisfaction.
- Recognized as a Prime Player for effectively handling escalations and resolving customer issues.
- Applied troubleshooting techniques and clear communication to improve customer journey and retention.
Skills
- Digital Content Management (metadata, assets, video catalog, artwork, OTT platforms)
- Data Labeling & Annotations Dataset Validation Computer Vision Support
- Machine Learning Model Training Algorithm Refinement AI Support
- Problem solving and Critical thinking
Accomplishments
- Created a tool to improve and have more production on repurposing process, enhancing workflow efficiency in digital content operations.
- Created a tool for Post QC (Quality check) for video and the assets such as artwork, video assets and the offers for the content. Which helped to reduce HC and increased the process improvement and production.
- Received multiple Amazon India awards for outstanding performance and quality results.
- Earned Rewards and Recognition for delivering exceptional customer support and service quality.
Timeline
Digital Content Associate
Amazon Development - Prime Video
04.2024 - Current
ML Data Associate
Amazon Development Centre India
08.2022 - 04.2024
Customer Support Associate
Sutherland Global Services
09.2021 - 02.2022
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