Akahla Harris
Clarksville
Summary
Dynamic and results-driven professional with experience at Federal Express, excelling in package handling and warehouse safety. Proven ability to adapt to changing workloads while maintaining high standards of organization and efficiency. Skilled in heavy lifting and team collaboration, ensuring streamlined operations and enhanced productivity in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Package Handler /Inspector in Quality Assurance and Quality Control
Federal Express
09.2024 - Current
- Operate material handling equipment to efficiently move packages within warehouse environment.
- Assist in sorting and organizing packages by size and destination for streamlined processing.
- Maintains cleanliness and organization of work area to ensure safety standards compliance.
- Follows safety protocols to minimize risk of injury while handling packages.
- Learn proper lifting techniques to handle heavy packages safely and effectively.
- Adapts quickly to changing workloads and priorities, ensuring efficient workflow continuity.
- Removes jams and unblocked conveyor system to maintain flow of goods.
- Provides Clerical support to various management and operational functions
- Compiles data and provides various reports to management for review and determination: Serves as frontline customer service to receive, solve and/or escalate customer inquires issues.
- Assist management with Business Control Self Assessment audit activity by retrieving data and/or files for review. Additional Quality Assurance/Loss Prevention essential functions.
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
- Ensures all packages receive appropriate scan statuses. Inspect and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
- Reviews and enters Independent Contractor settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager: Compiles required documentation to establish and maintain DOT required files. Verifies timely log entry into system; Enters all individual mileage record information into the system.
- Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance. Prepares weekly reports for management review; Serves as initial contact to receive IC inquires or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
- Operated material handling equipment to transport packages efficiently across sorting facility.
- Sorted and organized packages based on size, destination, and priority for timely delivery.
- Other duties as assigned.
Machine Operator/Assembler
Trane Technologies
10.2021 - 09.2024
- Operated machinery to assemble products efficiently and accurately.
- Monitored production line for quality control and adherence to specifications.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Adhered to safety protocols and maintained a clean, organized work environment.
- Complied with company and OSHA safety rules and regulations.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Streamlined workflow by organizing supplies and tools efficiently, enabling faster completion of tasks.
Customer Service Representative
VF Imagewear
07.2017 - 09.2021
- Resolved customer inquiries efficiently, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to address and resolve complex issues.
- Maintained up-to-date knowledge of product offerings to deliver accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Kenwood HIgh School
Clarksville, TN05-2017
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Adaptable to change
- Fragile item handling
- Label reading
- Freight handling
- Sorting packages
- Maintaining equipment
- Equipment operation
- OSHA compliant
- Package scanning
- Inventory control procedures
- Truck loading and unloading
Timeline
Package Handler /Inspector in Quality Assurance and Quality Control
Federal Express
09.2024 - Current
Machine Operator/Assembler
Trane Technologies
10.2021 - 09.2024
Customer Service Representative
VF Imagewear
07.2017 - 09.2021
High School Diploma -
Kenwood HIgh School