Akaileah Gade
Hermitage
Summary
Hardworking employee with customer service, multitasking, problem solving, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Server
Paula Deen's Family Kitchen
Hermitage
10.2024 - 02.2026
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and communicated special requests to kitchen staff.
- Served food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness of tables, dining area, and service stations.
- Assisted with training new staff on restaurant procedures and menu items.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints professionally to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Sales Associate
7 Eleven Gas Station
06.2022 - 09.2024
- Provided excellent customer service in fast-paced retail environment.
- Operated cash register and processed customer transactions efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Stocked shelves and replenished inventory as needed throughout shift.
- Assisted customers with product inquiries and recommendations promptly.
- Collaborated with team members to ensure smooth store operations.
- Monitored fuel sales and maintained pump cleanliness regularly.
- Resolved customer complaints professionally and effectively handled returns.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
Store Associate
Mapco
Hermitage
12.2021 - 06.2022
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of store displays and shelves.
- Operated cash register and processed customer transactions efficiently.
- Monitored product expiration dates and removed expired items promptly.
- Resolved customer complaints with professionalism and empathy.
- Participated in training new associates on store procedures and policies.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Performed daily opening and closing procedures for store operation.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Operated scanning equipment for price checks and stock replenishment.
- Answered telephone to give callers store information and look up order details.
- Assisted with loading and unloading deliveries from vendors.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed returns and exchanges according to company policy.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Followed loss prevention guidelines to deter theft.
Team Member
Domino's Pizza
Hermitage
10.2020 - 12.2021
- Assisted team in daily operations and maintained a clean workspace.
- Collaborated with colleagues to ensure timely completion of tasks.
- Followed safety protocols and procedures to promote a safe environment.
- Implemented best practices for equipment usage and maintenance procedures.
- Supported customer service efforts by addressing inquiries and providing assistance.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Making food orders and baking them to customers specific requests for customer satisfaction.
- Answering phone calls for orders.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Courtesy Clerk
Kroger
Hermitage
05.2019 - 08.2020
- Assisted customers with bagging groceries and ensuring a pleasant shopping experience.
- Maintained cleanliness and organization of checkout areas and shopping carts.
- Clean bathrooms.
- Provided excellent customer service by being friendly and courteous at all times.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Directed customers to product locations throughout store to help find requested items.
- Greeted customers and provided assistance in locating items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Took unwanted items from checkout to proper location.
- Assisted customers with product selection and answered questions about store policies.
Server
Waffle House
Hermitage
01.2017 - 03.2018
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and communicated special requests to kitchen staff.
- Served food and beverages promptly to ensure customer satisfaction.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to improve service efficiency during peak hours.
- Resolved customer complaints professionally to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Education
McGavock Highschool
Hermitage, TNSkills
- Customer service
- Order taking
- POS operations
- Cash handling
- Food safety
- Team collaboration
- Inventory management
- Complaint resolution
- Time management
- Effective communication
- Problem solving
- Staff training
- Attention to detail
- Adaptation to change
- Item promotion
- Allergy awareness
- Dietary restrictions knowledge
- Strong work ethic
- Responsible beverage service
- Positive guest interactions
- Food sales and promotion
- Suggestive selling
- Multitasking and organization
- Ordering procedures
- Food spoilage prevention
- Beverage preparation
- Quality control
- Exceptional customer service
- Positive and professional
- Menu memorization
- Check payment processing
- Food running
- Order accuracy
- Food safety practices
- Calm demeanor
- Effective customer upselling
- Point-of-sale system
- Food safety oversight
- Tableside etiquette
- Special dietary requirements
- Hospitality service expertise
- Daily specials memorization
- Professional appearance
- Supply restocking
- High volume dining
Timeline
Server
Paula Deen's Family Kitchen
10.2024 - 02.2026
Sales Associate
7 Eleven Gas Station
06.2022 - 09.2024
Store Associate
Mapco
12.2021 - 06.2022
Team Member
Domino's Pizza
10.2020 - 12.2021
Courtesy Clerk
Kroger
05.2019 - 08.2020
Server
Waffle House
01.2017 - 03.2018
McGavock Highschool