Akash. S
Coonoor
Summary
To secure a challenging position in an esteemed organization. Will work promptly to the organization by knowing requirement of the business. Will be an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and beverage service associate
The Residency Towers
05.2023 - Current
- Currently working in The Residency Towers (5star)category hotel 135 keys, one of the veteran properties in coimbatore city,engaged in bar operations.
- Provided exceptional services and pleasant experiences to the guest with the utmost hospitality. Played a vital role to achieve the sales target in relative to maintain stable APC (Average per cover)
Technical Support Analyst
Aosta Software Technologies Pvt Ltd
08.2023 - 03.2024
- Provided technical support to clients via email, resolving complex issues based on products/projects
- Created detailed documentation (Standard Operating Procedure)for all support related tasks including problem resolution steps and best practices.
Junior Analyst
Aosta Software Technologies
10.2022 - 08.2023
- Affiliated in a medical records collection project completely based on US healthcare facilities, the Insurance Company performed routine tasks to retrieve medical records in accordance with HIPAA regulations.
- Determining the requirement of Insurance Companies/Vendors and processing with outbound calls/emails to the facilities in US (80 calls per day assuring with SOP for quality).
- Created a rapport with source people at facilities to accomplish the given task soon.
Front Office Assistant
The Leela Palace
08.2022 - 10.2022
- Handled Concierge Desk
- Coordinated support to facilitate general hotel operation.
Industrial Trainee
Zone By
01.2022 - 04.2022
- Interned in Front office operations department and Food and beverage service department
- Part with banquet operations coordinating with the team.
Industrial Trainee
Trident
12.2021 - 01.2022
- Trained in housekeeping department as a part of (industrial exposure training activity)
Education
Bachelor of Science - Catering Science and Hotel Management
Sri Ramakrishna College Of Arts And Science
06.2022
Higher Secondary XII -
Kendriya Vidyalaya
04.2019
Skills
- SKILLS/FORTE
- Spontaneous Thinking
- Upselling skill
- Attention to Detail
- Effective Communication
- Self Motivated
- MS office
- Time Management
Certification
Achieved a certificate in the Hospitality Masterclass:Food and Beverage Service Training via the Udemy platform.
Obtained a certificate on Food safety training: safe procedures and practices offered by Alison (year 2024) (online education platform).
Achieved certification on for successful completion of course regarding to HIPAA security and privacy training(2023).
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Asseretion
I Hereby declare that the above-mentioned information is correct to my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars.
Place:
Date:
Timeline
Technical Support Analyst
Aosta Software Technologies Pvt Ltd
08.2023 - 03.2024
Food and beverage service associate
The Residency Towers
05.2023 - Current
Junior Analyst
Aosta Software Technologies
10.2022 - 08.2023
Front Office Assistant
The Leela Palace
08.2022 - 10.2022
Industrial Trainee
Zone By
01.2022 - 04.2022
Industrial Trainee
Trident
12.2021 - 01.2022
Bachelor of Science - Catering Science and Hotel Management
Sri Ramakrishna College Of Arts And Science
Higher Secondary XII -
Kendriya Vidyalaya
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