Akeshia Norris
Clarksville
Summary
Adept at enhancing operational efficiency and patient care, I leveraged vital signs monitoring and team collaboration skills at Vanderbilt Medical Center to improve healthcare delivery. My background spans IT management and military logistics, emphasizing problem-solving and leadership. Achievements include streamlining IT processes at NTT DATA Services and fostering unit cohesion in the U.S. Army Reserve.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Vanderbilt Medical Center
08.2023 - 05.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
RETIRED COMBAT 88M Motor Transport Operator
U.S ARMY RESERVE
03.2014 - 05.2024
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
IT Field Support Technician
NTT DATA Services
11.2022 - 03.2023
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
IT MANAGER
Sanderling Renal Service
01.2022 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - General Studies
Austin Peay State University
Clarksville, TN05-2025
Cybersecurity Certified Associate - Information Technology
Lab Four Professional Development Center
Nashville, TN03.2022
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- Blood Glucose Monitoring
- ADL support
- Phlebotomy Techniques
- Specimen Collection
- Feeding Assistance
- Professional Bedside Manner
- Emergency Response
- Patient Services
Timeline
Patient Care Technician
Vanderbilt Medical Center
08.2023 - 05.2024
IT Field Support Technician
NTT DATA Services
11.2022 - 03.2023
IT MANAGER
Sanderling Renal Service
01.2022 - 04.2022
RETIRED COMBAT 88M Motor Transport Operator
U.S ARMY RESERVE
03.2014 - 05.2024
Bachelor of Science - General Studies
Austin Peay State University
Cybersecurity Certified Associate - Information Technology
Lab Four Professional Development Center
Similar Profiles
Courtney BrownCourtney Brown
Nursing Care Partner at Vanderbilt Medical CenterNursing Care Partner at Vanderbilt Medical Center
Camille ShippCamille Shipp
Clinical Lab Associate II at Vanderbilt Medical CenterClinical Lab Associate II at Vanderbilt Medical Center
Kasie CouchKasie Couch
Patient Care Technician at Vanderbilt Medical CenterPatient Care Technician at Vanderbilt Medical Center