Akila C. Mitchell
Union City
Summary
Results-driven professional with extensive experience in case management and health services navigation. Expertise in trauma-informed care and crisis intervention, successfully leading teams to operational excellence. Skilled in employee training and process improvement, ensuring compliance with organizational standards. Dedicated to delivering client-centered services while maintaining confidentiality and cultural competency for vulnerable populations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Family Advocate
WRAP Relative Caregiver Program
09.2025 - Current
- Provide trauma-informed support and resources to relative caregivers ensuring stability and well-being of children in kinship care. Led team initiatives and provided training to staff on trauma-informed care and cultural competency.
- Coordinate services including counseling, financial assistance, and educational programs for caregivers. Delivered victim advocacy and resource coordination for multidisciplinary services.
- Develop and maintain partnerships with community organizations to enhance program outreach. Strengthened community outreach and empowerment strategies for vulnerable populations.
- Conduct intake assessments and create individualized care plans for families. Incorporated risk assessment and safety planning into individualized care plans.
- Monitor compliance with state and agency guidelines while maintaining accurate documentation. Ensured compliance with state and federal regulations while maintaining confidentiality.
Assistant Public Guardian
Northwest Tennessee Development District
08.2022 - Current
- Supervise and manage day-to-day operations of the Public Guardian Program across nine counties. Provided leadership and conducted employee training to enhance program efficiency and compliance. Applied trauma-informed care and cultural competency in managing complex cases.
- Act as backup Public Guardian, making critical decisions in clients’ best interests. Delivered crisis intervention and victim advocacy for vulnerable clients.
- Oversee client financial obligations, court processes, and annual reporting. Maintained compliance with confidentiality and HIPAA regulations.
- Advocate for clients and ensure compliance with HIPAA regulations. Implemented empowerment strategies and coordinated multidisciplinary resources.
- Implement new procedures and technology to improve efficiency. Enhanced program development and community outreach initiatives.
Health and Support Service Navigator
LivWell Community Health Services
02.2022 - 08.2022
- Managed medical case plans, coordinated health services, and facilitated access to housing and transportation.
- Delivered counseling and education on treatment adherence and risk reduction.
- Assisted clients with insurance, financial aid, and community-based health services.
Early Intervention and Outreach Coordinator
LivWell Community Health Services
07.2021 - 02.2022
- Conducted HIV testing and counseling, organized outreach events, and developed educational materials.
- Partnered with agencies to expand community engagement and awareness initiatives.
Education
Bachelor of Science - Criminal Justice
Bethel University
McKenzie, TN01.2016
Skills
- Trauma-informed care
- Crisis intervention and case management
- Resource coordination and safety planning
- Risk assessment and cultural competency
- Client-centered approach and empowerment
- Community outreach and program development
- Intake and eligibility assessment
- Documentation and reporting
- Multidisciplinary collaboration
- Leadership and training
- Client advocacy
- Effective communication
- Individualized care planning
- Parent education
- Family needs assessment
- Community resources and support
Certification
• Certificate in Grandfamilies Leadership, University of Maine, 2025
• Public Guardian Training Certification, 2024
• Conservatorship Association of Tennessee Certificate, 2023
• Mental Health America of MidSouth Certificate, 2023
• Public Guardian Training Certification, 2024
• Conservatorship Association of Tennessee Certificate, 2023
• Mental Health America of MidSouth Certificate, 2023
Timeline
Family Advocate
WRAP Relative Caregiver Program
09.2025 - Current
Assistant Public Guardian
Northwest Tennessee Development District
08.2022 - Current
Health and Support Service Navigator
LivWell Community Health Services
02.2022 - 08.2022
Early Intervention and Outreach Coordinator
LivWell Community Health Services
07.2021 - 02.2022
Bachelor of Science - Criminal Justice
Bethel University