Akondaye Elicerio
Knoxville
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Communication expert who specializes in customer retention and satisfaction. Product knowledge and authentic engagement with the customer is the key to success.
Overview
10
10
years of professional experience
Work History
Car Salesman
Grayson Auto Group
01.2023 - 05.2024
- Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
- Developed strong customer relationships, resulting in repeat business and referrals.
- Achieved dealership sales goals with consistent follow-up on leads and proactive communication with clients.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
Internet Sales Manager
AutoNation Honda West Knoxville
01.2022 - 01.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Responded to internet inquiries and phone calls in timely matter.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Acted as first point of contact for AutoNation
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Delivery Driver
Doordash
10.2020 - 01.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
Barback
BucketHead Tavern
09.2020 - 03.2021
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Replenished bar glasses, garnishes and condiments.
- Took food and drinks to bar and table customers.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Built excellent relationships with guests to achieve repeat business.
- Complied with local and state liquor and food handling laws and regulations.
Server
Mimi's Cafe
10.2020 - 02.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
P.F. Changs
01.2020 - 08.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked server areas with supplies before, during and after shifts.
- Implemented sanitary food handling, holding and service protocols.
Server
Applebee's Neighborhood Grill & Bar
01.2019 - 01.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Server
Tom Reid's Hockey City Pub
09.2018 - 01.2019
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Server
Big Bowl
06.2018 - 09.2018
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Take-Out Specialist
Chipotle Mexican Grill
10.2015 - 06.2018
- Promptly and empathetically handled guest concerns and complaints.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Handled currency and credit transactions quickly and accurately.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Learned all positions at the store except the food prep position.
- Tasked with running the line during peak hours by myself.
Buser/ Host
Girodanos
01.2017 - 06.2017
- Bussed and reset tables and kept dining room and work areas clean.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Effectively listened to, understood and clarified guest concerns and issues.
Sales Associate
Pacific Sunwear
10.2014 - 10.2015
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Ran the cash register on Black Friday and Back to School Week.
Jeans Expert
American Eagle Outfitters
06.2015 - 09.2015
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Restocked displays regularly
- Cleaned and folded down the store each night
- Ran the cash register at peak times
Education
Bachelor of Science - Finance/ Economics
DePaul University
Chicago, ILHigh School Diploma -
Bearden High School
Knoxville, TN12.2015
Skills
- Customer-oriented
- Quick learner
- Morning and night availability
- Friendly and helpful
- Energetic self-starter
- Excellent communication skills
- Reliable and punctual
- Effective Presentations
- Client Rapport-Building
- Lead Identification and Generation
Accomplishments
Salesman of the month: March 2022 and August 2022
Timeline
Car Salesman
Grayson Auto Group
01.2023 - 05.2024
Internet Sales Manager
AutoNation Honda West Knoxville
01.2022 - 01.2023
Delivery Driver
Doordash
10.2020 - 01.2022
Server
Mimi's Cafe
10.2020 - 02.2021
Barback
BucketHead Tavern
09.2020 - 03.2021
Server
P.F. Changs
01.2020 - 08.2020
Server
Applebee's Neighborhood Grill & Bar
01.2019 - 01.2020
Server
Tom Reid's Hockey City Pub
09.2018 - 01.2019
Server
Big Bowl
06.2018 - 09.2018
Buser/ Host
Girodanos
01.2017 - 06.2017
Take-Out Specialist
Chipotle Mexican Grill
10.2015 - 06.2018
Jeans Expert
American Eagle Outfitters
06.2015 - 09.2015
Sales Associate
Pacific Sunwear
10.2014 - 10.2015
Bachelor of Science - Finance/ Economics
DePaul University
High School Diploma -
Bearden High School
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