Sports
Alaa Marsaoui
La Marsa,Tunisia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customers Assistant
Duty Free Shops At Tunis Carthage International Airport
Tunis , Tunisia
2019.09 - Current
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Adhered to social distancing protocols and wore mask or face shield.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
IT Field Support Technician
Pro Assistance Informatique
Tunis , Tunisia
2018.01 - 2019.08
- Explained diagnostic findings to customers and outlined repair or service options.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Smartphones and Laptops Sale and Repair
Phone Service Center
Tunis , Tunisia
2016.08 - 2017.12
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
International Training Diploma - Micro Computer System Maintenance
Training Center of Tunis
Tunisia 2014.02 - 2016.07
Preparatory Level -
Middle School Riyadh Al-Marsa District
Tunisia 2004.09 - 2007.06
Skills
Technical assistant
undefinedInterests
Traveling
Volunteer work
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customers Assistant
Duty Free Shops At Tunis Carthage International Airport
2019.09 - Current
IT Field Support Technician
Pro Assistance Informatique
2018.01 - 2019.08
Smartphones and Laptops Sale and Repair
Phone Service Center
2016.08 - 2017.12
International Training Diploma - Micro Computer System Maintenance
Training Center of Tunis
2014.02 - 2016.07
Preparatory Level -
Middle School Riyadh Al-Marsa District
2004.09 - 2007.06
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