Alaina Rucker
Nashville
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Office Administrator
The Next Door Recovery
Nashville
05.2024 - Current
- Managed front desk operations and greeted clients with a warm welcome.
- Coordinated client intake processes efficiently.
- Provided administrative support to clinical staff and assisted with daily tasks.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Maintained accurate client records using electronic health record systems.
- Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
- Resolved customer complaints or answered customers' questions.
Customer Service Agent
Sixt Rental Car
Nashville
09.2023 - 05.2024
- Collaborated with team members to enhance service delivery.
- Educated customers on rental policies and procedures clearly.
- Processed rental transactions using Sixt's reservation system.
- Coordinated vehicle returns and inspections for quality assurance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Inspect cars for damages upon return.
Medical Receptionist
Toyo's Clinic
Nashville
04.2023 - 09.2023
- Managed patient check-in and check-out processes at Toyo's Clinic.
- Scheduled appointments using electronic health record systems efficiently.
- Maintained patient confidentiality and adhered to HIPAA regulations diligently.
- Verified insurance information and collected payments during visits.
- Assisted with medical records management, ensuring accuracy and completeness.
- Organized office supplies and maintained a clean reception area consistently.
- Communicated effectively with patients, addressing inquiries and concerns promptly.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in the computer system.
Team Lead
Chick-fil-A
Nashville
08.2021 - 03.2023
- Supervised team members to ensure quality customer service during peak hours.
- Maintained cleanliness of workstations, dining areas, and kitchen equipment.
- Collaborated with team members to ensure timely food preparation and delivery.
- Followed health regulations to ensure safe food handling practices at all times.
- Addressed customer inquiries and resolved issues promptly and courteously.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Modified requested menu items in POS system to customize orders.
- Made and served coffee, tea and fountain drinks.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Communicated effectively with co-workers to ensure smooth workflow.
- Contributed to team efforts by accomplishing related results as needed.
COVID-19 Compliance Officer
Park Avenue Elementary School
Nashville
04.2021 - 07.2021
- Ensured compliance with health guidelines and safety protocols for students and staff.
- Conducted regular inspections of school facilities to maintain sanitation standards.
- Developed training materials for staff on COVID-19 compliance and safety measures.
- Coordinated communication between school administration and local health authorities.
- Monitored daily health screenings and reported findings to the administration team.
- Collaborated with teachers to implement safe classroom practices during the pandemic.
- Created signage to remind staff and visitors of health protocols.
- Maintained open lines of communication with clinical staff to cross-organizational COVID-19 initiatives.
- Participated in emergency drills designed to test preparedness against potential outbreaks.
- Monitored compliance with health protocols, such as social distancing, wearing masks, and frequent hand washing.
- Provided guidance on proper use of PPE.
- Ensured that all employees had access to appropriate PPE.
Retail Sales Associate
Polo Ralph Lauren
Nashville
07.2018 - 04.2021
- Assisted customers with product selection and provided personalized service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed sales transactions efficiently using point-of-sale systems.
- Handled customer complaints in a professional manner.
- Handled customer returns and exchanges following company policies.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Managed cash register operations including balancing drawers at shift end.
- Stocked shelves and organized displays, ensuring products were easily accessible.
- Provided support to colleagues during high-traffic periods to enhance service delivery.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
High School Diploma -
Nashville Big Picture High School
Nashville05-2019
Skills
- HIPAA Compliance
- Medical Terminology
- Office Administration
- Customer Service
- Problem Resolution
- Time Management
- Team Collaboration
Timeline
Front Office Administrator
The Next Door Recovery
05.2024 - Current
Customer Service Agent
Sixt Rental Car
09.2023 - 05.2024
Medical Receptionist
Toyo's Clinic
04.2023 - 09.2023
Team Lead
Chick-fil-A
08.2021 - 03.2023
COVID-19 Compliance Officer
Park Avenue Elementary School
04.2021 - 07.2021
Retail Sales Associate
Polo Ralph Lauren
07.2018 - 04.2021
High School Diploma -
Nashville Big Picture High School