Alaina Tankersley
Kingsport
Summary
Dynamic and reliable bartender with a proven track record at The Reserve, excelling in customer service and inventory management. Known for crafting innovative drink recipes and fostering positive customer relationships. Adept at de-escalating conflicts and maintaining compliance with health codes, ensuring a welcoming atmosphere for all patrons.
Overview
7
7
years of professional experience
Work History
Bartender
The Reserve
Kingsport
05.2023 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Team Member
Chic-Fil-A
Bristol
07.2022 - 05.2023
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Barista
Target
Kingsport
01.2018 - 03.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Associate of Applied Science - Cosmetology
Belladonna's Academy Of Cosmetology
Kingsport, TN09-2024
Skills
- Customer service
- Time management
- Inventory management
- Customer needs assessment
- Professional appearance
- Reliability
- Team player attitude
- Patience and tolerance
- Calm and composed
- Health codes compliance
References
References available upon request.
Timeline
Bartender
The Reserve
05.2023 - Current
Team Member
Chic-Fil-A
07.2022 - 05.2023
Barista
Target
01.2018 - 03.2021
Associate of Applied Science - Cosmetology
Belladonna's Academy Of Cosmetology
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