Alainna Martin
Clarksville
Summary
Compassionate and empathetic medical receptionist with proven time management and communication skills. Experienced in managing patient interactions and supporting clinical teams. Expertise in enhancing operational efficiency and improving patient care outcomes.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Natasha Luckey MD Plastic Surgery
Franklin
02.2025 - Current
- Schedule patient appointments, verifying accuracy of appointment times with providers.
- Perform data entry tasks related to billing and collections procedures.
- Assist with filing of medical records and documents, maintaining accurate electronic files.
- Provide support to clinical staff during patient visits, including rooming patients, and documenting chief complaints.
- Process referrals for specialist care when requested by physicians or patients.
- Answer multi-line phone system, responding to inquiries from patients and other medical offices; directed callers to requested personnel and departments.
- Prepare charts for new patients, ensuring all necessary forms were completed correctly.
- Verify insurance coverage for appointments and collected co-payments as required.
- Maintain confidentiality of patient information according to HIPAA regulations.
- Greet and check in patients, updating patient information in computer system.
- Process patient payments and scanned identification and insurance cards.
- Enter insurance, demographics and health history into patient database.
- Deliver high-quality administrative and customer service to sustain patient and work flows.
- Inform patients of financial responsibilities prior to rendering services.
- Retrieve faxes and upload documents to patient charts to assist clinical staff.
- Straighten waiting room to maintain neat and organized space.
- Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Call patients to confirm scheduled appointments and obtain additional details.
- Manage office phone lines by checking voicemail, returning calls and directing messages to team members.
- Communicate with patients with compassion while keeping medical information private.
- Interview patients to complete case histories and intake forms.
- Greet patients, determine purpose of visit and direct to appropriate staff.
- Transmit medical records and other correspondence by mail, e-mail, or fax.
- Route laboratory or diagnostic results to appropriate staff.
Receptionist
Vision Works
Murfreesboro
09.2025 - 03.2026
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Assistant Manager
Dry Goods
Murfreesboro
09.2024 - 02.2025
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2023
Skills
- Medical billing
- Appointment scheduling
- Patient record management
- Insurance verification
- Customer service
- HIPAA compliance
- Time management
- Problem solving
- Medical charting
- Reminder calls
- Team collaboration
- Patient relations
- Referral verification
Affiliations
- Church
- Spending time with family.
- Walking dogs
- Adventuring
- Cleaning services
Languages
English
Professional
Timeline
Receptionist
Vision Works
09.2025 - 03.2026
Medical Receptionist
Natasha Luckey MD Plastic Surgery
02.2025 - Current
Assistant Manager
Dry Goods
09.2024 - 02.2025
High School Diploma -
Penn Foster Career School
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