Alan Hill
Knoxville
Summary
As a tenured (25 year) Project/Program management professional, a fervent Client First proponent and a passion for staff training, and retention, business development and excellence in execution I am seeking an opportunity to use my skills and passions in a role that is challenging and hands on with a top tier organization. Credentials: Operations leadership, business management, employee training, leadership and retention, and a track record of growing future leaders across industries. A graduate of the University of Tennessee (BS Business Administration / Finance.)
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
39
39
years of professional experience
1
1
Certification
Work History
General Managing Agent
Globe Life- The Estep Agency
07.2025 - Current
- Seeking a new career path, I chose to follow an entrepreneurial path, testing my ability to grow and success in a new arena, Success came in achieving number one closer and number five sales volume company wide (4,500 agents) my first month. Quickly identified as a leader with greater capabilities, I advance to Supervising Agent in three weeks, with General Managing Agent promotion occurring currently.
- Key Accomplishments:
- Promoted three new agents to Supervising Agent roles
- Shaped the growth of the Agency through hiring 18 agents and actively involved in training and developing for success.
VP of Project Management
AGI
Knoxville, TN
02.2009 - 03.2025
- As VP of Project Management, I oversaw multiple programs and provided PMO direction. The programs were executed using a hybrid approach, often advancing to an agile methodology due to variables with stakeholder scope revisions and uncertainties with municipal approvals. My focus centered on building high performing teams, serving corporate accounts with national signage, building and site renovation projects for customers as Mercedes-Benz, Nissan, INFINITI, Lexus, VW, Honda (Motorcycle), Inspire Brands (SONIC), Yum! (Taco Bell, Pizza Hut and KFC), Raising Canes, Truist Bank, and more. Design, Engineering, permitting, manufacture, shipping and installation were part of the typical scope. Interacting on the corporate side to assure communication and performance was always timely and per expectations, being the SME to provide solutions, thus build revenue, and providing de-escalation when issues arose.
- Complete financial management, including timely billing/collections, inventory management, margin control and VE with manufactured products.
- Leading cross functional teams to provide support with engineering, manufacture, sales and logistics.
- Co-Leader of enterprise level projects with employee engagement, production planning/scheduling, quality assurance, Employee development.
- Key Accomplishments:
- Nissan/INFINITI Program
- Expanded scope to include Canada and Central America
- Grew revenue from $2M 2009 to $18M 2017
- Expanded team from 2 project managers to 12 project managers.
- Awarded $60M Conversion program without going to market.
- Implement and maintain sourced product from Shenzhen
- Yum!
- Grew revenue from $3.1M 2018 to $7.2M 2019
- Expanded team from 1 project manager in 2018 to 5 project managers and a project coordinator in 2019.
- Identified sourcing partners to provide high quality, low costs alternatives to insourced products.
- Awarded STAR award as supplier of the year, 2018 for “Disrupting the Supply Chain” (Being one of three signage suppliers, raising the bar in service and product quality)
- Mitsubishi Motors North America
- Exterior ACM cladding, signage, and interior architectural elements
- Assumed program in March 2020
- Through COVID, took an “at risk” program, with a newly introduced secondary vendor (competitor) to a single sourced, profitable program.
- Identified sourcing partners to improve costs and delivery timeliness.
- Implemented supplier “spot checks” to follow up on quality and farm for feedback to product design and program improvements.
- Inspire Brands/ Sonic Drive In
- “Lite GC” Scope- building paint, exterior signage, canopy reskins and modifications, lot refresh, etc.
- Started up new program July 2022
- Attained Corporate customer technical SME as go to for other vendor groups
Business Unit General Manager
Image Point
Knoxville, TN
09.2000 - 01.2009
- Provided leadership to Business Unit (Automotive and Retail) to grow revenues, improve profitability and assure flawless execution. Five direct reports with total Business Unit PM staff of 45 and revenue of approximately $26M. Onboarded as project manager. At time of Image Point closing, held position of Business Unit General Manager.
Restaurant General Manager
Cracker Barrel Old Country Stores
Knoxville, TN
03.1989 - 09.2000
- All encompassing unit operations for food service and retail execution. Key metrics included customer sat, revenue growth, OI per plan. Approximately $5.1M P&L responsibility with 4 direct reports and 75 indirect.
F & B Director
Radisson Inn and Conference Center
Atlanta, GA
06.1988 - 03.1989
- Oversight of three dining outlets, two lounges, room service operations for 375 rooms and manage Food and Beverage for a 20,000 convention space. 5 direct reports. Indirect fluctuated based on contractual labor flex. Close coordination with Hotel sales and Banquet Sales for budgeting and sourcing.
Restaurant Manager
Pizza Hut
Atlanta, GA
09.1986 - 06.1988
- Single unit operations and P&L responsibility. 2 Direct reports and 12 indirect. Additionally managed CAPEX projects (over $250K) for the 6 unit Area in Northeast Atlanta.
Education
Bachelor of Science - Business Administration - Finance
University of Tennessee-Knoxville
05.1986
Skills
- Client Relationships Management
- Process Engineering/Continuous Improvement
- Program Implementation
- MS Project/MS Office/ Teams
- Mondaycom
- AGILE (PMI-ACP In Process)
- Financial Controls/Asset Management
- Change Management
- Developing High Performance Teams
- Root Cause Analysis/ Six Sigma
- Employee engagement/retention
- Business Development
- Smartsheet
- Problem Solving
- Collaborative Solutions
- Budgeting/Forecasting
- Business development
- Personnel recruitment
- Performer promotion
- Career growth strategy development
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Customer service-focused
- Team collaboration
Affiliations
- PMI / ETPMI
- Member Since 2015- 4006992
Certification
- Project Management Certificate - (Nov. 2006)
Timeline
General Managing Agent
Globe Life- The Estep Agency
07.2025 - Current
VP of Project Management
AGI
02.2009 - 03.2025
Business Unit General Manager
Image Point
09.2000 - 01.2009
Restaurant General Manager
Cracker Barrel Old Country Stores
03.1989 - 09.2000
F & B Director
Radisson Inn and Conference Center
06.1988 - 03.1989
Restaurant Manager
Pizza Hut
09.1986 - 06.1988
Bachelor of Science - Business Administration - Finance
University of Tennessee-Knoxville