ALAN SAMUEL D
SENIOR CUSTOMER SERVICE
Chennai
Summary
Customer service professional with a proven track record in managing high-volume customer interactions and resolving complex issues efficiently. Skilled in applying core customer service principles to drive satisfaction, loyalty, and retention. Known for clear communication, quick problem-solving, and strong collaboration with cross-functional teams to ensure successful outcomes.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
HCL Tech
05.2024 - Current
- Managed end-to-end sales order processing using Salesforce CRM and integrated accounting systems.
- Reviewed and validated customer orders for accuracy, pricing, product availability, and compliance with company policies.
- Collaborated with the sales, finance, and logistics teams to ensure timely order fulfillment, invoicing, and payment collection.
- Coordinated with inventory and warehouse teams to track product availability and shipping status.
- Handled customer communication related to order confirmations, changes, delivery timelines, and billing inquiries.
Help Desk Associate
JLL
11.2023 - 02.2024
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Maintained detailed documentation of troubleshooting steps and resolutions for future reference.
- Oversaw the day-to-day accounting of all maintenance-related expenditures, ensuring precise data entry and documentation for internal audits.
Senior Relationship Manager
Bajaj Allianz Life Insurance Co
09.2022 - 06.2023
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Provide operational support for fund transfers via NEFT, RTGS, IMPS, and internal banking systems, while offering detailed explanations to clients regarding the benefits and limitations of associated financial and insurance offerings.
- Analyzed business processes to identify cost savings and operational efficiencies.
Education
B.TECH - Mechanical Engineering
Dr.MGR EDUCATIONAL & RESEACH INSTITUTE
Chennai, India 04.2001 -
Skills
Customer support
Payment processing
Typing Speed
Customer service excellence
Attention to detail
Problem-solving aptitude
Hobbies
Badminton
Carrom board
Timeline
Senior Customer Service Representative
HCL Tech
05.2024 - Current
Help Desk Associate
JLL
11.2023 - 02.2024
Senior Relationship Manager
Bajaj Allianz Life Insurance Co
09.2022 - 06.2023
B.TECH - Mechanical Engineering
Dr.MGR EDUCATIONAL & RESEACH INSTITUTE
04.2001 -
Similar Profiles
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Suraj Prasad KhilarSuraj Prasad Khilar
Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )
Tanya GuptaTanya Gupta
Software Engineer at HCL TechSoftware Engineer at HCL Tech
Ranjitha KolanginathanRanjitha Kolanginathan
Lead Consultant at Virtusa Consulting ServicesLead Consultant at Virtusa Consulting Services
JAWAHAR RJAWAHAR R
Airport-customer-service-agent at AI AIRPORT SERVICE LIMITEDAirport-customer-service-agent at AI AIRPORT SERVICE LIMITED