Alana Hutley
Clarksville
Summary
Detail-oriented and people-focused professional with experience in customer service, scheduling, data entry, and administrative support across healthcare, retail, and operations environments. Highly organized and skilled in managing documentation, schedules, and confidential records in fast-paced settings. Strong communicator with a solid work ethic, compliance awareness, and the ability to support front-desk operations, resolve issues, and contribute positively to team success.
Overview
2026
2026
years of professional experience
Work History
Customer Service & Bookkeeping Assistant
M & M’s Commercial Cleaning Service
- - Provided customer service to support client needs.
- - Assisted with bookkeeping and financial documentation.
- - Managed appointment scheduling and follow-ups.
- - Performed administrative tasks with accuracy.
Operations & Compliance Coordinator
M & M’s Commercial Cleaning Service
2021 - Current
- - Oversaw compliance documentation and maintained confidential records in accordance with company standards.
- - Created and managed schedules to meet service demands.
- - Processed payroll accurately and confidentially.
- - Provided administrative support across scheduling, documentation, and reporting functions.
- - Maintained supply records and monitored inventory to ensure operational readiness.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
Member Services Representative (Part-Time)
Sam’s Club
- Current
- - Verified identification and processed new membership accounts.
- - Entered and updated member data for accuracy.
- - Assisted customers at front desk and point of sale.
- - Fulfilled shopping requests and resolved member concerns.
Education
Bachelor of Science - Healthcare Management
Austin Peay State University
Clarksville, TN12 2025
Skills
- Administrative & Compliance Support
- Confidential Recordkeeping & Documentation
- Data Entry & Accuracy
- Customer & Client Communication
- Phone, Front Desk & Multi-Line Systems
- Scheduling, Coordination & Inventory Tracking
- ID Verification & Regulatory Awareness
- Strong Attention to Detail
- Organizational & Time Management Skills
Work History
01-2021
Timeline
Customer Service & Bookkeeping Assistant
M & M’s Commercial Cleaning Service
Member Services Representative (Part-Time)
Sam’s Club
- Current
Operations & Compliance Coordinator
M & M’s Commercial Cleaning Service
2021 - Current
Bachelor of Science - Healthcare Management
Austin Peay State University