Alana Mills
Nashville
Summary
Ambitious young adult, eager to contribute developed knowledge in the available role. Skilled in leadership, customer service, and workplace enthusiasm in various settings. Adaptable and driven with a strong work ethic and ability to thrive in a team-based or individually motivated environment.
Membership sales professional with successful track record in driving membership growth and retention. Known for effectively building client relationships and delivering excellent results through strategic sales approaches. Focused on team collaboration and adaptable to changing market needs, leveraging skills in customer engagement and sales strategy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Sales Associate
Carbon Performance
07.2022 - Current
- Managed membership information through MindBody and Club Autonation systems
- Interacted with potential new members about membership opportunities and rates, gave tours of facility, and aided in choosing most suitable option
- Trained new staff on company SOPs to ensure standardization of service through employees
- Organized deliveries of necessary items for events (balloon arrangements, tables and chairs, mobile office, etc.)
Service Desk Attendant
Franklin Athletic Club
12.2018 - 06.2022
- Created member accounts, fixed billing information, and gave tours to potential new members
- Aided in numerous cleaning and maintenance tasks to uphold the sanitation standards of the facility
- Built rapport with members which bolstered sense of community and general reputation of the facility
- Nominated employee-of-the-month for portraying team leadership skills
Education
High School Diploma -
K12 International Academy
Skills
- Problem solving
- Verbal and written communication
- Working Collaboratively
- Indoor Sales
- Conflict management
- Customer-service
- Cold calling proficiency
- Goal-oriented mindset
Accomplishments
- Collaborated with team of 5 in the development of pre- sale for brand new facility.
- Achieved Top Seller position for 6 consecutive months through effectively helping with lead generation.
Certification
- First Aid Certification
- CPR Certification
Timeline
Membership Sales Associate
Carbon Performance
07.2022 - Current
Service Desk Attendant
Franklin Athletic Club
12.2018 - 06.2022
High School Diploma -
K12 International Academy
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