Alantris Turner
MEMPHIS
Summary
Customer service representative with over 10 years of extensive expertise in delivering exceptional customer experiences in high-pressure environments. Skilled in communication, problem-solving, and data analysis, utilizing CRM software like Salesforce and Zendesk to enhance client satisfaction. Passionate about fostering strong client relationships and eager to leverage skills to contribute to a dynamic team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sutter Health
06.2022 - 10.2025
- Addressed complex inquiries, enhancing satisfaction with empathetic communication
- Resolved issues swiftly, achieving high customer satisfaction
- Utilized communication skills to maintain client relationships
- Improved service response times, leading to positive feedback
- Demonstrated problem-solving, ensuring customer needs were met
Medical Claims Processor
Elevate Claims Solutions
02.2019 - 05.2022
- Reviewed claim submissions to spot inconsistencies and quickly address issues.
- Facilitated communication between healthcare providers and insurance firms to aid claim processing.
- Handled large volumes of medical claims with precision and speed, supporting timely payment for services.
Call Center Representative
AT&T
09.2017 - 01.2019
- Answered inbound customer calls, providing troubleshooting, billing support, and general information for mobile and internet services
- Handled an average of 50 calls per day, resolving issues on first contact 90% of the time
- Assisted with account setup, plan changes, and device upgrades, contributing to an increase in sales of AT&T services
- Managed customer complaints by de-escalating situations and ensuring all issues were resolved to satisfaction
- Worked with the tech support team to address technical issues, achieving an overall call resolution rate of 85%
Clerk Processor
Nike
09.2014 - 08.2017
- Implemented new tracking methods for inventory management, increasing accountability in stock levels.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Associate Degree - Physics
Tennessee State University
01.2014
Booket T. Washington High School
05.2012
Skills
- Claims management software proficiency (Guidewire, CSC)
Data entry and record-keeping accuracy
Attention to detail and error detection
Knowledge of insurance policies and procedures
Customer service and effective communication
Document verification and auditing
Time management and task prioritization
Problem-solving and discrepancy resolution
Compliance with insurance regulations and HIPAA
Microsoft Office Suite (Excel, Word, Outlook)
Certification
- Customer Service Excellence Certification - National Customer Service Association (NCSA), 2022
- Conflict Resolution Certification - American Management Association (AMA), 2017
Timeline
Customer Service Representative
Sutter Health
06.2022 - 10.2025
Medical Claims Processor
Elevate Claims Solutions
02.2019 - 05.2022
Call Center Representative
AT&T
09.2017 - 01.2019
Clerk Processor
Nike
09.2014 - 08.2017
Associate Degree - Physics
Tennessee State University
Booket T. Washington High School