Alayna Bricco Wade
Covington
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Owner/ chief operator
Avignon Boarders
Covington
01.2020 - Current
- Managed daily operations for my local boarding business.
- Supervised staff to ensure quality customer service standards.
- Developed and implemented marketing strategies to attract new clients.
- Handled customer inquiries and resolved service-related issues efficiently.
- Ensured compliance with local regulations concerning animal care standards.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Certified confidential informant/operative
Germantown and Collierville police CSU
Germantown
08.2000 - 12.2013
- Operated essential communication equipment for police support operations.
- Maintained accurate records of communications and incident reports.
- Assisted in training new operators on equipment and processes.
- Collaborated with team members to safely perform necessary tasks.
- Managed multiple tasks during high-pressure situations effectively.
- Learned and followed safety and emergency procedures.
- Collaborated with coworkers to perform projects quickly and meet goals safely.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Underwent extensive training for field work
- Maintained secrecy and confidentiality for all parties involved
- Worked diligently to uphold our laws and protect citizens
Radio Disc Jockey/Radio Presenter
Flinn Broadcasting
Memphis
07.2000 - 10.2007
- Curated daily playlists to engage diverse audiences across multiple music genres.
- Hosted live radio shows, providing commentary and entertainment for listeners.
- Conducted interviews with artists and local personalities to promote community engagement.
- Utilized broadcasting software to schedule and manage on-air content efficiently.
- Developed promotional materials for events, enhancing station visibility and listener interaction.
- Collaborated with marketing teams to create targeted advertising campaigns for sponsors.
- Monitored listener feedback to adjust programming and improve audience satisfaction.
- Promoted upcoming events through social media outlets such as MySpace and Facebook.
- Shared public service announcements, music information and upcoming events with audiences.
- Interviewed guests and conversed according to script.
- Hosted events being broadcast over television or radio.
- Wrote and edited video and scripts for broadcasts.
- Announced station breaks, commercials and public service information
- Provided commentary during sporting events, parades and conventions.
- Maintained daily program logs to provide information on broadcast elements
- Reported breaking news and reports informing audiences of important events.
- Prepared and delivered traffic, sports and weather reports.
- Represented station at promotional appearances to drive sales for advertising partners.
- Worked with advertisers to plan and implement successful advertising campaigns.
- Used proper elocution and articulation to deliver news and features stories during broadcasts.
- Offered commentary on music, local politics, and other matters.
- Researched subjects and prepared for live events, special programs and guest interviews.
- Collaborated with producers and assistants to select and implement program content.
- Provided voiceovers for commercials and promotional materials as needed.
- Trained new presenters on station procedures and broadcasting techniques.
- Adhered to established broadcast standards and guidelines.
- Attended meetings with program directors or other staff members.
- Developed a comprehensive understanding of FCC regulations.
- Collaborated with other departments within the organization.
- Followed detailed scripts while presenting on air.
- Managed and operated radio broadcasting equipment.
- Researched topics to be discussed on air.
- Conducted sound checks prior to live broadcasts.
- Recorded, edited, and archived audio files for future use.
- Encouraged listeners to participate in contests or promotions.
- Planned shows by selecting music and topics and writing content.
- Maintained an updated library of music tracks and sound effects used in programming.
- Adhered to Federal Communications Commission regulations regarding broadcast standards.
- Recorded voiceovers for commercials, promos and other advertisements.
- Participated in promotional events such as radio station appearances and remote broadcasts.
- Interviewed guests on-air and conducted live interviews with celebrities.
- Conducted research on topics related to the program's content prior to airtime.
- Ensured compliance with copyright laws when selecting songs for airplay.
- Collaborated with producers, engineers and other personnel involved in the production process.
- Sourced music from a variety of genres to create unique playlists for each show.
- Edited audio recordings using professional software applications like Pro Tools or Audacity.
- Created engaging content for radio shows, podcasts and other audio broadcasts.
- Responded promptly to emails and calls from listeners seeking information about the station or its programming schedule.
Owner/FOH Manager
Inklings books and coffee
Covington
06.2005 - 02.2007
- Managed daily operations of café environment.
- Developed and maintained relationships with local authors and suppliers.
- Curated diverse selection of specialty coffee offerings.
- Trained staff on customer service and product knowledge standards.
- Oversaw inventory management for books, coffee, and merchandise supplies.
- Implemented marketing strategies to enhance customer engagement and retention.
- Ensured compliance with health and safety regulations in food service area.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Collaborated with other owners on joint ventures and shared resources.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations of front of house team in a busy café environment.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Resolved customer complaints in a professional manner.
- Processed payments from customers using various payment methods.
- Coordinated with back of house management to ensure seamless service delivery.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Implemented loyalty programs to reward repeat customers and increase sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Weekend Manager
Hallmark Gold Crown
Cordova
06.1999 - 12.2002
- Supervised weekend operations to ensure quality customer service.
- Managed inventory levels and organized stockroom for efficient access.
- Trained and mentored staff to enhance team performance and skills.
- Coordinated schedules to optimize staffing for peak customer traffic.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Monitored store compliance with company policies and procedures regularly.
- Monitored stock levels and placed orders when necessary.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling, hygiene standards.
- Managed the daily operations of the store including opening and closing procedures.
- Set up cash register drawers, balanced funds and set up daily deposits.
- Conducted regular team meetings to discuss work progress and upcoming tasks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Designed and decorated special displays for various holidays and promotions.
Education
Radio Production/on Air Broadcasting - Radio Production/broadcasting
Columbia School of Broadcasting
Fairfax, VA 04.2001 - 09.2003
Living Heritage Academy
Lewisville, TXSkills
- Customer relationship management
- Inventory management
- Problem solving
- Event promotion
- Brand development
- Design coordination
- Talent development
- Program creation and implementation
- Client engagement optimization
- Staff management
- Negotiation
- Strategic project planning
References
References available upon request.
Timeline
Owner/ chief operator
Avignon Boarders
01.2020 - Current
Owner/FOH Manager
Inklings books and coffee
06.2005 - 02.2007
Radio Production/on Air Broadcasting - Radio Production/broadcasting
Columbia School of Broadcasting
04.2001 - 09.2003
Certified confidential informant/operative
Germantown and Collierville police CSU
08.2000 - 12.2013
Radio Disc Jockey/Radio Presenter
Flinn Broadcasting
07.2000 - 10.2007
Weekend Manager
Hallmark Gold Crown
06.1999 - 12.2002
Living Heritage Academy