Albert Smith
Chattanooga,TN
Summary
Dynamic professional with a dependable work ethic and strong customer service expertise, honed at Saraswati Hospitality. Proven individual that's equipped with strong problem-solving abilities, willingness to learn, and the ability to enhance guest satisfaction through meticulous attention to detail. Skilled in guest services coordination and policy compliance, ensuring a secure and welcoming environment. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Night Auditor/Houseman
Saraswati Hospitality
11.2019 - Current
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
- Coordinated with vendors for repair and maintenance of hotel.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Kept building entryway glass clean and polished for professional presentation.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Sales Associate
Mapco Express
01.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Howard School of Academics & Technology
Chattanooga, TN05-2008
Skills
- Guest services coordination
- Multitasking and organization
- Problem-solving
- Dependable work ethic
- Teamwork and collaboration
- Customer service expertise
- Policy compliance
- Inventory supply management
Timeline
Night Auditor/Houseman
Saraswati Hospitality
11.2019 - Current
Sales Associate
Mapco Express
01.2017 - 03.2019
High School Diploma -
Howard School of Academics & Technology
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