A results-oriented banking professional with proven abilities in strategic planning & execution, improving efficiency of Human Bot operations, team building and detailing project information to determine effective processes for operations.
Overview
2026
2026
years of professional experience
7
7
Certifications
Work History
Lean Expert / Simplification Manager
Lead the delivery of business improvement projects to enable improvements in customer and business value
Provide training, mentoring and guidance to business in the use of Continuous Improvement tools
Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues.
Communicating ideas and opinions to other members of management.
Participate in Lean health checks and go/no goes
Process mapping, value stream mapping, identifying inefficiencies in productivity
Demonstrate performance excellence behaviors within the business and champion performance excellence
Share proposals to customer and conduct walkthrough to buy in the idea and work on implementation
Automation Lead / Project Manager
Lead the development, implementation and evaluation of strategic, tactical and operational stakeholder engagement plans, programs, projects and initiatives to align with Business goals and direction
Lead specific stakeholder outreach initiatives, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of services and service delivery
Provide input into weekly/monthly reports to all stakeholders and Project Board
Manage stakeholder mapping and prepare communications to stakeholders and close loop actions
Building strong stakeholder relationships both at practitioner level and at senior level, influencing people with different agendas to adopt new concepts and different ways of working
Support and Achieve financial targets defined for the team through revenue generation
Strong governance and project management expertise
Stakeholder management across verticals/franchises
Established a proven record of success in handling multiple projects delivered on time
Effectively managed & led complex projects with extensive experience in interacting with stakeholders
Leading project teams, interacting with key stakeholders and taking accountability for end to end delivery, while ensuring all governance, risk, finances and resources are managed effectively
Line management responsibility for project resources
Supporting the bank in driving COVID incidents to ensure there is no customers impact
Change Manager / Transition Management
Work with end-users and stakeholders ensuring delivery of the project objectives in alignment with the P3M methodology with agreed timelines, budget and quality
Successfully and timely delivery of projects/requirements based on the complexities contributing to the overall strategic growth of the Units
Partnering and actively engaging with Stakeholders to provide an overall view of projects and deliverables
Make decisions on all projects driven by self appropriately
Streamline and simplify the process within Project environment by Lean concepts and quality tools and techniques
Generating MI’s , reporting milestones, Headcount numbers , change board packs etc as per agreed timelines to the Senior Management
Provide project management and transition management expertise and leads projects/Programme of Business Unit
Command & Control Centre Lead
12.2014 - Current
Accountable for management of Digital workforce
Leading centralized Command Centre with scope including Deployment, Monitoring, Development and performance reporting
Derive efficiency and maximum value from Bots an automation with minimal cost on command, control and change activities
Highly skilled & experienced in setting up processes to ensure delivery within specified timelines and enhance operational efficiency
Creating and promoting atmosphere of continuous improvements in Digital operation journey by generating maximum value for customer and bank
Define and implement strategy on Run operations for Robotics
As part of Bank wide initiative, suggested optimization of licenses by incorporating lean concepts
Having a sound knowledge on artifacts, documentations and governance required for RPA implementation
Managing developers with VBA/UiPath/Tableau skillsets
Manager
11.2020 - 12.2021
Role: Command Centre Lead
Manager
07.2017 - 11.2020
Role: Automations / Change Project Manager
Assistant Manager
12.2014 - 06.2017
Role: Project Manager
Sr. Executive
10.2008 - 12.2014
Role: Transition Management / Service Level Manager - Legal