Aleah Williams
Murfreesboro,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Agent
Southwest Airlines
2022.05 - Current
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Established and maintained communication with BNA operation center, flight crew, and other airfield personnel as required.
- Provided positive customer service for passengers by notifying them of any delays, mis-connections, and gate changes.
Ramp Agent
Southwest Airlines
2021.07 - 2022.05
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-backs, and tugs.
- Loaded and unloaded luggage and freight
TLC Operator
Asurion
2020.10 - 2021.07
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Conducted inspection of in-process or finished products.
Education
Master of Science - Aviation Management
Middle Tennessee State University
Murfreesboro, TN08.2022
Bachelor of Science - Flight Dispatch
Middle Tennessee State University
Murfreesboro, TN05.2019
Skills
- FAA Regulations
- Team player
- Adaptable
- Affirmative communication
- Problem-Solving
Certification
Aircraft Dispatch Certification
Timeline
Operations Agent
Southwest Airlines
2022.05 - Current
Ramp Agent
Southwest Airlines
2021.07 - 2022.05
TLC Operator
Asurion
2020.10 - 2021.07
Master of Science - Aviation Management
Middle Tennessee State University
Bachelor of Science - Flight Dispatch
Middle Tennessee State University