Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Alecia Cox

Dayton

Summary

Dynamic banking professional with extensive experience at Regions Bank, excelling in credit analysis and customer service. Proven track record of resolving discrepancies and enhancing customer satisfaction through effective problem-solving. Skilled in loan processing and relationship building, consistently achieving sales goals while maintaining attention to detail and strong organizational skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Contact Center Priority Banker

Regions Bank
Birmingham
12.2023 - Current
  • Conducted research on discrepancies between bank records and customer accounts.
  • Resolved discrepancies related to customer accounts through effective problem-solving techniques.
  • Coordinated with various departments to address customer requests and disputes.
  • Promoted bank products and services, consistently meeting or exceeding sales goals.
  • Managed escalated issues with professionalism, ensuring customer satisfaction and protecting bank reputation.
  • Monitored customer behavior to enhance security and adherence to protocols.
  • Facilitated special services for customers, including ordering bank cards and checks.

Relationship Banker II

Regions Bank
Dayton
01.2022 - 12.2023
  • Established long-term customer relationships through personalized service and support.
  • Collaborated with team members to create innovative solutions aligned with customer needs and profitability goals.
  • Negotiated loan and credit facility terms to satisfy client requirements while achieving bank objectives.
  • Processed customer requests for withdrawals and transfers from existing accounts.
  • Built long-term relationships with customers by providing personalized service and support.

Credit Manager

Farmers Home Furniture
Dayton
06.2021 - 01.2023
  • Delivered exceptional service to all customers, enhancing overall satisfaction.
  • Processed credit loan applications and presented tailored loan solutions.
  • Maintained office cash with precision and security protocols.
  • Increased account volume through effective customer outreach and solicitation.
  • Reduced delinquent debt by contacting customers for collections on overdue accounts.
  • Received, tracked, and posted payments and fees in compliance with company policy.
  • Transported deposits and cash securely between branches and bank.
  • Executed additional responsibilities as assigned by leadership.

Paraprofessional

Rhea County Department of Education
Dayton
08.2008 - 05.2021
  • The special education paraprofessional assists the teacher in general daily classroom activities, help special needs students, and cares for their physical, emotional health and safety, affirming their abilities, and striving to promote dignity in all relationships.
  • Assisting students in achieving academic success
  • Working with students who may be aggressive or disruptive in class
  • Behavior support which includes physical management (training provided upon hire)
  • Personal care
  • Social integration
  • Consultation and collaboration with Special Education and Regular Education Teachers as well as related service staff
  • Any and all other duties as may be assigned per the Vernon Paraprofessional Education

Education

High school diploma -

Soddy Daisy High School
Soddy-Daisy, TN
06.1996

Skills

  • Credit analysis and risk assessment
  • Account reconciliation and management
  • Accounts receivable and collections
  • Office and financial management
  • General ledger accounting
  • Bank reconciliation and reporting
  • Loan processing and documentation
  • Customer service and support
  • Organizational skills and time management
  • Conflict resolution and problem solving
  • Financial advising and consulting
  • Attention to detail in operations

Certification

Tn Department of Commerce and Insurance, insurance, 06/01/21, 06/30/24

Assessments

  • Basic attention to detail, Highly Proficient, 06/01/21
  • Verbal communication, Proficient, 04/01/21
  • Customer service, Proficient, 05/01/21

Personal Information

Authorized To Work: US for any employer

Timeline

Contact Center Priority Banker

Regions Bank
12.2023 - Current

Relationship Banker II

Regions Bank
01.2022 - 12.2023

Credit Manager

Farmers Home Furniture
06.2021 - 01.2023

Paraprofessional

Rhea County Department of Education
08.2008 - 05.2021

High school diploma -

Soddy Daisy High School

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Alecia Cox