Summary
Overview
Work History
Education
Skills
Timeline
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Alecia Geiger McElfresh

Bartlett

Summary

Store Manager with 12 years of experience in retail management, specializing in conflict resolution and team leadership. Proven track record in mentoring staff and implementing sales strategies that enhance customer engagement and drive revenue growth. Focused on creating a collaborative work environment that promotes operational excellence and continuous improvement.

Overview

18
18
years of professional experience

Work History

Store Manager

Starbucks
Lakeland
04.2019 - Current
  • Train new managers to enhance team performance and customer satisfaction.
  • Developed training plans that improved store efficiency and sales.
  • Collaborated with teams to solve operational challenges.
  • Mentored staff, leading to measurable improvements in customer experience.
  • Analyzed store metrics to drive strategic decisions and growth.
  • Streamlined Company training protocols and implemented innovative coaching methods, resulting in enhanced store performance and team development metrics.
  • Facilitated cross-functional learning initiatives between store locations, fostering knowledge sharing and best practice implementation.
  • Cultivated strong mentorship relationships with management trainees, focusing on leadership development and operational expertise.
  • Cultivated leadership capabilities in management trainees through personalized mentoring, focusing on operational excellence and team dynamics.
  • Led comprehensive store launch operations, managing setup logistics while maintaining quality standards and team engagement.
  • Orchestrated comprehensive store launch operations and remodels while implementing strategic training programs to elevate team performance and operational excellence.
  • Maintained desired staffing levels by monitoring staffing tools, optimizing talent acquisition processes and enhancing candidate experience through structured interviews.
  • Deliver clear and concise communications to team in a timely manner to ensure team has the most up to date information to deliver on the expectations of their role.
  • Maintain a detailed calendar to ensure priorities are executed based on business needs.
  • Planning, Staffing and Executing new store openings.

Assistant Store Manager

The Gap
Memphis
01.2016 - 04.2019
  • Led daily operations and team of 25 staff members, optimizing store performance through strategic inventory management and staff development initiatives.
  • Implemented cross-functional training programs while mentoring staff, resulting in enhanced customer service standards and team productivity.
  • Analyzed sales data and customer feedback to restructure store layout and product placement, driving substantial revenue growth.
  • Fostered positive work environment through effective conflict resolution and clear communication channels, reducing staff turnover.
  • Maintained precise inventory control and loss prevention measures while ensuring compliance with company policies and retail standards.
  • Developed targeted sales strategies through customer behavior analysis, leading to substantial improvements in conversion rates and average transaction.

Customer Service Manager

Banana Republic
Collierville
01.2013 - 01.2016
  • Analyzed customer feedback patterns, implemented targeted service improvements, and established efficient complaint resolution processes.
  • Managed daily operations, monitored service standards, and maintained accurate documentation while ensuring policy compliance.
  • Streamlined customer service protocols and led cross-functional teams to enhance service delivery, reducing response times and boosting satisfaction rates.
  • Cultivated strong team relationships while mentoring staff in conflict resolution, resulting in improved customer interaction quality.
  • Fostered a high-performance culture through team development programs and performance coaching initiatives.
  • Orchestrated staff scheduling and resource allocation to maintain optimal service levels during peak retail periods.
  • Developed comprehensive merchandising strategies, analyzed market trends, and optimized product placement to drive store performance and enhance customer experience.

Store Manager

New York & Co
Memphis
10.2007 - 01.2013
  • Led operations for retail chain, optimizing inventory management and staff scheduling while implementing cost-saving initiatives that enhanced store performance.
  • Streamlined operational workflows and resource allocation, resulting in improved efficiency across multiple store locations.
  • Managed cross-functional teams to develop and execute strategic initiatives, fostering a culture of excellence and continuous improvement.
  • Orchestrated daily operations while maintaining quality standards, ensuring compliance with company policies and regulatory requirements.
  • Led store performance initiatives through strategic resource allocation and process optimization, driving measurable growth in revenue.
  • Built and mentored high-performing teams through targeted training programs, fostering professional growth and exceptional customer service standards.

Education

Diploma -

Bartlett High School
Bartlett, TN
05.2001

Skills

  • Leadership and motivation
  • Customer engagement
  • Sales strategy
  • Operational excellence
  • Performance metrics
  • Team building
  • Training development
  • Change management
  • Performance improvement
  • Visual merchandising
  • Inventory management
  • Staff recruitment
  • Talent development
  • Performance analysis

Timeline

Store Manager

Starbucks
04.2019 - Current

Assistant Store Manager

The Gap
01.2016 - 04.2019

Customer Service Manager

Banana Republic
01.2013 - 01.2016

Store Manager

New York & Co
10.2007 - 01.2013

Diploma -

Bartlett High School

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Alecia Geiger McElfresh