Aleena Wheeler
McDonald
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and store operations. Proven ability to enhance customer experience and build loyalty through effective problem-solving and strong relationships. Skilled in inventory management and POS systems, consistently achieving sales targets while maintaining a well-organized store environment.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollar General
09.2024 - Current
- Assisted in managing daily store operations to ensure efficient workflow.
- Supported customer service initiatives to enhance overall shopping experience.
- Collaborated with team members on inventory management processes.
- Utilized point-of-sale systems to process transactions accurately.
- Participated in merchandising efforts to maintain appealing product displays.
- Learned store policies and procedures to provide effective support.
- Gained experience in handling customer inquiries and resolving issues promptly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
Retired
Self
07.2023 - 09.2024
Sales Associate
Dollar General
10.2019 - 06.2023
- Assisted customers in product selection, providing tailored recommendations to enhance shopping experience.
- Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies.
- Processed transactions accurately using point-of-sale (POS) systems, maintaining efficient checkout procedures.
- Collaborated with team members to achieve sales targets, fostering a supportive work environment.
- Trained new associates on store policies, procedures, and effective sales techniques for improved performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
GED -
Bradley Central High School
Cleveland, TN05-1976
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Store organization
- Customer relations
- Store opening and closing
- Attention to detail
- Store operations
- Stock management
- POS systems
- POS systems operations
- Pricing and markdowns
- Display setup
- Transaction processing
- Stock rotations
- Inventory counting
- Records management
- Delegating work
- Payroll administration and timekeeping
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Dollar General
09.2024 - Current
Retired
Self
07.2023 - 09.2024
Sales Associate
Dollar General
10.2019 - 06.2023
GED -
Bradley Central High School
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse
Kimberly PoseyKimberly Posey
Assistant Store Manager at Dollar GeneralAssistant Store Manager at Dollar General
Tracey ErathTracey Erath
Billing Specialist at Allegheny Golf CartBilling Specialist at Allegheny Golf Cart