Alena Konko
Cleveland
Summary
Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.
Fluent in Russian, Belarusian, and Ukrainian.
Overview
2
2
years of professional experience
Work History
Receptionist
Refined Looks Plastic Surgery
09.2023 - Current
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Front Desk Receptionist
CHI Memorial
03.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Administrative Assistant
Omni Dental And Denture Clinic
05.2022 - 10.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Prepared and processed patient referrals and transfer requests.
Education
RDA - Dental Assisting
Dalton Dental Assistant School
Dalton, GA08.2024
Associate of Applied Business - Marketing
Shoreline Community College
Seattle, WA03.2022
Skills
- Organization skills
- Time Management
- Customer Service
- Computer Skills
- Medical software
- Campaign Management
Timeline
Receptionist
Refined Looks Plastic Surgery
09.2023 - Current
Front Desk Receptionist
CHI Memorial
03.2023 - 09.2023
Administrative Assistant
Omni Dental And Denture Clinic
05.2022 - 10.2022
RDA - Dental Assisting
Dalton Dental Assistant School
Associate of Applied Business - Marketing
Shoreline Community College
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