Kayla Turner Holder
Belvidere
Summary
Motivated Community Corrections Case Officer with experience supervising felony offenders and ensuring compliance with judicial procedures. Skilled in client case management, problem-solving, and effective communication. Compassionate and team-oriented, with knowledge in services, treatment options, and addressing challenges in felony cases.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Corrections Case Officer
Southeast Tennessee Human Resource Agency
06.2021 - Current
- Supervise assigned caseload of felony offenders sentenced to the Community Corrections program.
- Evaluate offender progress of accomplished contract objectives; recommends measurable standards to correct identified problems and deficiencies.
- Prepares, maintains and documents extensive required reporting and records.
- Conducts felony offender home visits and random drug screenings to ensure offenders compliance with court orders and established conditions of release.
- Conduct Assessments/Reassessments as required by standards.
- Monitor and record payments of supervision fees/fines/restitution.
- Assist offenders with alcohol and drug treatment sources.
Misdemeanor Probation Officer
Southeast Tennessee Human Resource Agency
12.2020 - 06.2021
- Monitoring adult misdemeanor offenders who have been released from incarceration and assigned to the Misdemeanor Probation Program.
- Monitoring payment of court costs and fees, maintaining documentation necessary to ensure offenders compliance with court order and maintain up to date files on each offender.
- Conducts random drug screens to ensure offenders compliance with behavioral contracts.
911 Dispatcher
Franklin County Consolidated Communications
04.2015 - 06.2021
- Monitored Police, Fire, and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Entered criminal warrants, order of protections, and stolen property in NCIC.
Education
Bachelor of Science - Criminal Justice
Bethel University
McKenzie, TN05-2025
Associate of Arts - Criminal Justice
Bethel University
McKenzie, TN04-2023
Skills
- Client Case Management
- Document preparation
- Problem solving abilities
- Decision making
- Effective Multitasking
- Familiarity with Judicial Procedures
- Regulatory Compliance Monitoring
- Clear Communication
Certification
- Strong R
- Addiction Severity Index (ASI)
- Moral Reconation Therapy (MRT)
- Adult Mental Health First Aid
- TN-WITS
- TNRAS
Timeline
Community Corrections Case Officer
Southeast Tennessee Human Resource Agency
06.2021 - Current
Misdemeanor Probation Officer
Southeast Tennessee Human Resource Agency
12.2020 - 06.2021
911 Dispatcher
Franklin County Consolidated Communications
04.2015 - 06.2021
- Strong R
- Addiction Severity Index (ASI)
- Moral Reconation Therapy (MRT)
- Adult Mental Health First Aid
- TN-WITS
- TNRAS
Bachelor of Science - Criminal Justice
Bethel University
Associate of Arts - Criminal Justice
Bethel University
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