Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alex Pandiyan.K

Cabin Crew Hospitality/Customer Service
Madurai

Summary

Experienced professional with a proven track record of delivering exceptional customer service in international settings such as Saudi Arabia, Singapore, and India. Recognized for making lasting positive impressions, effectively addressing client needs, and remaining composed in high-stress situations. Possesses strong adaptability and the ability to collaborate with individuals from diverse cultural backgrounds. With a keen sense of empathy, a team-oriented mindset, and excellent communication skills, well-suited for a dynamic customer-focused position like cabin crew at Emirates.

Overview

12
12
years of professional experience
2
2
Certifications

Work History

Manager

R.K Tuition Centre
12.2021 - Current
  • Coordinated year plans and academic programs, including events and meetings
  • Monitored student progress and managed data tracking systems
  • Communicated effectively with parents and stakeholders
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Material Manager

H.K Al Sadiq & Sons Contracting Co Ltd
10.2017 - 11.2021
  • Managed procurement, quality checks, and inventory tracking
  • Liaised with suppliers and maintained accurate records using PASS Key software
  • Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
  • Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.

Coordinator (Sales & Administration)

ALKADI Motors
01.2017 - 06.2017
  • Handled customer service queries, documentation, and quotation approvals
  • Ensured smooth customer journey and satisfaction through effective service
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Material Manager

LHR Electrical and Renovation Works
07.2015 - 07.2016
  • Trained new staff, evaluated client requirements, and led procurement coordination
  • Improved resource allocation to promote efficiency and deadline management.
  • Coordinated meticulous order management systems and production lifecycles for comprehensive customer development and satisfaction.

Industrial Engineer

ATPL Pvt Ltd
11.2013 - 04.2015
  • Led project teams and oversaw full-cycle project implementation
  • Conducted time studies for various manufacturing processes, optimizing workstations and reducing cycle times.
  • Implemented continuous improvement initiatives, identifying inefficiencies in existing systems and processes.

Education

Bachelor of Science - ECE

Pandiyan Saraswathi Yadav Engineering College
TN,India
04.2001 -

Skills

  • Outstanding customer interaction and service delivery
  • Experience across multicultural, international teams
  • Adaptability to fast-changing work environments
  • Conflict resolution & complaint handling
  • Team leadership and collaboration
  • Data entry and administrative management
  • Clear, professional verbal and written communication
  • Strong collaboration and cross-cultural teamwork
  • Resourceful problem-solving and decision-making
  • Detail-oriented with a service excellence mindset

Certification

Certified: Securities Market Examination (BSE Institute)

Timeline

Manager

R.K Tuition Centre
12.2021 - Current

Material Manager

H.K Al Sadiq & Sons Contracting Co Ltd
10.2017 - 11.2021

Coordinator (Sales & Administration)

ALKADI Motors
01.2017 - 06.2017

Material Manager

LHR Electrical and Renovation Works
07.2015 - 07.2016

Industrial Engineer

ATPL Pvt Ltd
11.2013 - 04.2015

Bachelor of Science - ECE

Pandiyan Saraswathi Yadav Engineering College
04.2001 -

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Alex Pandiyan.KCabin Crew Hospitality/Customer Service