Alex Skelton
Erin
Summary
Dynamic Office Manager at K&M Veterinary Consulting with a proven track record in enhancing operational efficiency and customer service. Expert in inventory control and staff management, I successfully streamlined office processes, reducing costs by negotiating vendor contracts. Adept at fostering team collaboration and implementing effective communication strategies to elevate service delivery.
Overview
9
9
years of professional experience
Work History
Office Manager
K&M Veterinay Consulting
09.2022 - Current
- Coordinated office operations to enhance workflow and efficiency.
- Managed scheduling and appointment systems for veterinary consultations.
- Developed and implemented filing systems to streamline document retrieval.
- Oversaw inventory management, ensuring stock availability for clinic needs.
- Trained and mentored staff on office procedures and client interactions.
- Assisted in budgeting processes to optimize resource allocation.
- Maintained compliance with health regulations and veterinary standards.
- Facilitated communication between veterinary staff and clients for improved service delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Veterinary Technician
Houston County Animal Clinic
05.2017 - 09.2022
- Administered vaccinations and medications under veterinary supervision, ensuring animal health and safety.
- Assisted in surgical procedures by preparing instruments and monitoring anesthesia levels.
- Conducted physical examinations, documenting patient histories and providing accurate assessments.
- Educated pet owners on proper care, nutrition, and preventive health measures for animals.
- Maintained clinical equipment and ensured cleanliness of examination areas to support efficient operations.
- Collaborated with veterinarians to develop treatment plans tailored to individual patient needs.
- Implemented inventory management practices to ensure availability of medical supplies and reduce waste.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Education
High School Diploma -
Houston County High School
ErinSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Account reconciliation
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Supply management
- Employee training
- Documentation and control
- Workflow optimization
- Expense reporting
- Team supervision
- Staff training
- Team bonding
- Workflow planning
- Project management
- Workforce management
- Strategic planning
- Technical support
- Teamwork and collaboration
- Team leadership
- Schedule management
- Goal setting
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Timeline
Office Manager
K&M Veterinay Consulting
09.2022 - Current
Veterinary Technician
Houston County Animal Clinic
05.2017 - 09.2022
High School Diploma -
Houston County High School