Alexa Hamilton
Chattanooga
Summary
Personable, friendly and solution-oriented with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Restaurant Waitress
Longhorn Steakhouse
Hixson
01.2022 - Current
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted in training new staff on service procedures and standards.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Assisted other waitstaff members during peak hours, helping to serve additional customers when needed.
Assistant Store Manager
True Religion
Concord
08.2020 - 05.2021
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Sales Associate
Rue 21
Concord
07.2017 - 08.2020
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Greeted customers and identified specific wants or needs to enhance shopping experience.
- Computed sales prices and processed cash or credit payments accurately to ensure efficient transactions.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Ticket, arrange and display merchandise to promote sales.
- Facilitated merchandise exchanges and returns to maintain customer satisfaction.
Education
Associate in Arts (A.A.) - English
Central Piedmont Community College
Charlotte, NCSkills
- Menu knowledge
- Customer service
- Service quality
- Handling complaints
- Sales strategies
- Time management
- Staff supervision
- Team collaboration
- Effective communication
- Problem solving
- Conflict management
- Cash management
Timeline
Restaurant Waitress
Longhorn Steakhouse
01.2022 - Current
Assistant Store Manager
True Religion
08.2020 - 05.2021
Sales Associate
Rue 21
07.2017 - 08.2020
Associate in Arts (A.A.) - English
Central Piedmont Community College