Alexa Schillinger
Knoxville
Summary
Motivated and adaptable professional with experience in financial services and retail. Known for exceptional telephone etiquette and positive attitude, contributing to strong client relationships and effective payment coordination.
Overview
6
6
years of professional experience
Work History
Appointment Setter/Finance Specialist
Tennessee Water and Air Technology
07.2025 - Current
- Managed appointment scheduling for client consultations, ensuring optimal time utilization.
- Developed and maintained client relationships through effective communication and follow-ups.
- Utilized CRM software to track leads and manage appointment statuses efficiently.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilize financing software to run credit screening for clients.
Sales Associate
H&M
11.2023 - 03.2024
- Provided exceptional customer service by assisting shoppers in product selection and inquiries.
- Maintained visual merchandising standards to enhance store presentation and promote sales.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/Checkout TA
Walmart
07.2020 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured optimal service experience.
- Maintained accurate cash drawer, preventing discrepancies and ensuring accountability.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new cashiers on operational protocols and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Childcare Provider
Thompson's Station Church
01.2020 - 03.2020
- Supervised children's activities, ensuring safety and engagement during playtime.
- Assisted in implementing educational programs, fostering cognitive development through structured learning.
- Maintained a clean and organized environment to promote hygiene and safety for children.
- Communicated effectively with parents regarding children's progress and daily activities.
- Monitored behavior, providing positive reinforcement to encourage social skills among peers.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN12-2025
Skills
- Credit analysis
- Payment coordination
- Loan origination
- Fixed income analysis
- Financial software proficiency
- Childcare
- Telephone etiquette
- Positive attitude
Timeline
Appointment Setter/Finance Specialist
Tennessee Water and Air Technology
07.2025 - Current
Sales Associate
H&M
11.2023 - 03.2024
Cashier/Checkout TA
Walmart
07.2020 - 08.2022
Childcare Provider
Thompson's Station Church
01.2020 - 03.2020
Bachelor of Arts - Psychology
University of Tennessee