Alexander Wilse Mefford
Chattanooga
Summary
Licensed Technician Manager with over two years of operations experience in residential and commercial Pest Control. Proven track record of increasing branch performance, improving service quality, and driving customer satisfaction. Seeking to leverage leadership skills and industry expertise to support and scale branch operations in the Dallas-Fort Worth area.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technician Manager
ClearDefense Pest Control
Chattanooga
10.2023 - Current
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Interviewed, trained and supervised team of service staff members to meet business goals.
- Oversaw product and equipment supply and distribution.
- Managed the fleet of service vehicles and all of the maintenance and registration of those vehicles.
- Conducted weekly 1-on-1's with all technicians and kept a running document of their personal and professional goals and their progress toward those goals.
- Created and gave presentations on products, pests, and effective strategies for the team of technicians.
- Participated in weekly operations meetings to discuss potential strategies and solutions for the betterment of daily operations and the overall performance of the branch.
Apprentice Electrician
Lawson Electric
Chattanooga
05.2023 - 10.2023
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Troubleshot and repaired malfunctioning systems and components.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Worked under supervision of Journeyman Electricians to learn trade and develop electrical knowledge.
Route Technician
G&G Apartment Services
Wylie
08.2022 - 05.2023
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
Education
High School Diploma - Environmental Science
Baylor School
Chattanooga, TN05.2022
Skills
- Leadership
- Relationship building
- Customer service
- Problem solving
- Training development
- Operations support
Certification
- Pesticide Applicator's License (GRC, Tennessee)
- Pesticide Applicator's License (HPC, Georgia)
Timeline
Technician Manager
ClearDefense Pest Control
10.2023 - Current
Apprentice Electrician
Lawson Electric
05.2023 - 10.2023
Route Technician
G&G Apartment Services
08.2022 - 05.2023
High School Diploma - Environmental Science
Baylor School