ALEXANDRA DORSEY
Knoxville
Summary
Highly efficient professional well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Festival Associate
Dollywood Theme Park
03.2024 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Front Desk Clerk
Marriott
01.2019 - 01.2020
- Effectively communicate to over 90+ diverse individuals per day by answering questions, disseminate information, and address complaints or problems with high gains in understanding and acceptance of recommended resolutions
- Resolve issues for incorrect invoices and missing credits keeping customer needs as primary goal to meet satisfactory services
- Monitor personal performance to assure quality and completion of work assignments meet customer and management expectations
- Professionally answer telephones, direct calls and take messages in high demanding and stressful environment keeping a friendly courteous attitude
- Perform office activities and business transactions by operating computer, printer, and copier reporting malfunctions to prevent delays in completing daily work assignments.
Education
Bloodborne Pathogen/CPR Certificate -
Knoxworx Youth Build Program
Knoxville, TNKnoxworx Advanced Digital Literacy Certification
OSHA 10 Certificate -
Knoxworx Youth Build Program
Knoxville, TN07.2024
Obtained highschool equivelency (Hi-Set) -
Knoxworx Youth Build Program
Knoxville, TN07.2024
Skills
- Adjust well to diversity using awareness of individual differences in ability, personality, and interests of the public to deliver top quality customer services
- Maintain strong public relations by developing constructive and cooperative working relationships with others
- Strong listening skills to understand others point of view and communicate effectively in writing information appropriate to the needs of the audience
- Quickly adapts and understands complex programs, sequences and data
- Constant use of originality by producing creative and clever ideas about a given topic or situation
- Computer skills using Microsoft Office (Word, Excel, PowerPoint) including emailing, and internet research
Occupation
CUSTOMER REPRESENTATIVE/CLERICAL SUPPORT
Roles And Responsibilities
EFFECTIVELY ENTER, TRANSCRIBE, RECORD, STORE, OR MAINTAIN COMPANY INFORMATION IN WRITTEN OR ELECTRONIC FORM
Timeline
Festival Associate
Dollywood Theme Park
03.2024 - Current
Front Desk Clerk
Marriott
01.2019 - 01.2020
Bloodborne Pathogen/CPR Certificate -
Knoxworx Youth Build Program
Knoxworx Advanced Digital Literacy Certification
OSHA 10 Certificate -
Knoxworx Youth Build Program
Obtained highschool equivelency (Hi-Set) -
Knoxworx Youth Build Program
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