Alexandra Ford
Lebanon
Summary
Dynamic business management professional with proven expertise in enhancing operational efficiency and customer satisfaction. Adept at fostering collaboration across teams, analyzing data for informed decision-making, and building solutions to meet business goals. Known for adaptability, a commitment to continuous learning, and a people-first approach to leadership. Seeking to leverage academic knowledge and practical experience in a management role to deliver measurable impact.
Overview
10
10
years of professional experience
Work History
Server/Skills Trainer
Cracker Barrel
03.2015 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided coaching and mentoring to employees.
- Proven ability to learn quickly and adapt to new situations.
General Manager
Penn Station East Coast Subs
03.2023 - 08.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
Education
Bachelor of Science - Business Management
Tennessee Technological University
Cookeville, TN12-2024
Skills
- Attention to detail
- Time management
- Negotiation skills
- Problem-solving skills
- Communication Skills
- Team collaboration
- Decision making
- Sales techniques
- Liquor, wine, and food service
- Point-of-sale system
- Microsoft/Excel skills
Timeline
General Manager
Penn Station East Coast Subs
03.2023 - 08.2023
Server/Skills Trainer
Cracker Barrel
03.2015 - Current
Bachelor of Science - Business Management
Tennessee Technological University
Similar Profiles
Zachary ChamberlainZachary Chamberlain
Shift Leader at Cracker BarrelShift Leader at Cracker Barrel
Creighton SullivanCreighton Sullivan
Server at Cracker Barrel Old Country StoreServer at Cracker Barrel Old Country Store
Ashley GantAshley Gant
Server at Cracker BarrelServer at Cracker Barrel