Alexandra Gales
Somerville,TN
Summary
Dynamic and results-driven recruiter and customer service professional with extensive experience in sales, support, and relationship management. Proven ability to exceed sales targets, enhance customer satisfaction, and successfully navigate applicant tracking systems. Committed to leveraging expertise in client interaction and team collaboration to drive organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Advisor
Concentrix
07.2023 - Current
- Advised customers on personalized financing options, exceeding sales quotas by 20%
- Delivered exceptional post-sale customer support to boost retention and satisfaction
- Managed high call volumes (100+ daily), maintaining a 95% customer satisfaction rating
- Collaborated with remote teams using Slack and Zoom to streamline sales processes
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Admissions Marketing Director/Sales
Group EDU
03.2021 - 03.2023
- Directed the full admissions cycle remotely, achieving an 85% lead-to-enrollment conversion rate
- Developed and implemented digital marketing strategies to attract prospective clients
- Closed contracts with major accounts through virtual demos and consultations
- Effectively utilized Salesforce to manage client pipelines and track performance metrics
- Identified new opportunities to enhance communication with team members, leveraging internal communication channels and executing tactics for delivering key messages and information to audiences.
Program Supervisor
D & S Community Services
02.2015 - 02.2021
- Recruited, trained, and supervised a diverse team, improving employee retention by 15%
- Increased applicant flow by 17% through innovative recruitment campaigns on social media
- Interfaced with 20+ clients daily via email, phone, and in-person, ensuring seamless scheduling and service delivery
- Maintained and updated candidate records using Greenhouse ATS
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
Job Placement Specialist
Greater Memphis Chamber
10.2019 - 10.2020
- Designed and executed remote job placement strategies, securing top employment opportunities for candidates
- Provided career counseling and coaching to students and alumni, tailoring job search strategies to individual goals
- Strengthened relationships with employers, resulting in 30% more placement opportunities
- Leveraged virtual tools for tracking placement outcomes and generating insights for continuous improvement
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
Education
Business Management -
Grantham University
Arkansas City, AR12.2024
Skills
- Complaint resolution
- Account updating
- Escalation management
- Database management
- Business development
- CRM software
- Staff hiring
- Operational leadership background
- Behavioral intervention
Certification
- Remote Work and Virtual Collaboration – LinkedIn Learning
- Salesforce Administration Essentials – Salesforce
- ATS Optimization for Recruiters – Indeed Learning
Accomplishments
- Increased client retention rates by 20% through strategic post-sale support initiatives.
- Managed and resolved 100+ daily customer interactions while maintaining a 95% satisfaction score.
- Reduced recruitment cycle time by 30% using ATS optimizations and streamlined workflows.
- Exceeded sales targets for 12 consecutive months, contributing to 15% revenue growth year-over-year.
Technologyproficiency
Salesforce, Zendesk, Workday, iCIMS, Indeed ATS, Slack, Zoom, Microsoft Teams, Google Workspace
Timeline
Sales Advisor
Concentrix
07.2023 - Current
Admissions Marketing Director/Sales
Group EDU
03.2021 - 03.2023
Job Placement Specialist
Greater Memphis Chamber
10.2019 - 10.2020
Program Supervisor
D & S Community Services
02.2015 - 02.2021
- Remote Work and Virtual Collaboration – LinkedIn Learning
- Salesforce Administration Essentials – Salesforce
- ATS Optimization for Recruiters – Indeed Learning
Business Management -
Grantham University
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