Open To Work
Alexandra Hoskins
State of Franklin Healthcare Associates
Jonesborough
Work Preference
Desired Job Title
Patient Service RepresentativeCertified Clinical Medical AssistantCertified Clinical Medical Assistant InternPhlebotomy Intern
Work Type
Full TimePart Time
Location Preference
On-Site
Location:
Jonesborough, TNJohnson City, TNKingsport, TNBristol, TN
Open to relocation:
No
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits
2
Languages
1
Certification
17
years of professional experience
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Work History
Patient Service Representative
11 Months- Greet 60 patients a day warmly upon arrival
- Managed patient inquiries and resolved issues efficiently to enhance overall patient satisfaction.
- Streamline check-in/out processes
- Accurately review patient's demographics
- Review Insurance's eligibility (EHR)
- Enter demographics
- Update data with EHR
- Perform administrative tasks(end of day batch)
- Coordinated appointment scheduling through Veradigm and ensured timely communication between patients and healthcare providers.
- Implemented an encounter form for each patient.
Member Service Specialist
7 Months- Collaborate with cashiers to facilitate key turn and override specific financial transactions
- Facilitated product returns and exchanges, ensuring compliance with company policies.
- Pro-actively address payment difficulties and provide solutions
- Educate members on new products and warranties
- Delivered exceptional member service, addressing inquiries and resolving issues efficiently.
Police Officer
12 Years 4 Months- Responded promptly to 30 emergency calls per day, ensuring swift intervention in critical situations.
- Conducted thorough investigations of crimes and incidents, gathering evidence effectively.
- Trained new officers on operational protocols, improving team efficiency and performance.
- Collaborated with community members to enhance trust and foster relationships.
- Preparing case files for court
- Analyzing crime statistic
- Enforced laws and regulations to maintain public safety and order.
- Administered CPR and/or Naloxone.
Education
Certified Clinical Medical Assistant - Health Care Administration
Certified Electronic Health Records Specialist - Health Administration
Cardiopulmonary Resuscitation - Health And Fitness
Associate Degree - Criminal Justice
GPA: 4.0 GPA
Skills
Customer service
Organizational Skills
Teamwork
HIPAA compliance
Insurance verification
Patient intake
Scheduling appointments
Medical terminology
Data entry proficiency
Medical billing
Appointment scheduling
Electronic health records
Certification
- Ohio Peace Officer Training Commission
- City of Cincinnati Police Certificate of Graduation
- Sophrology Certification
- CCMA + CEHRS certification in progress started in 01/2026
Languages
French
English
Timeline
Patient Service Representative
State of Franklin Healthcare Associates
11.2024 - 10.2025Read More
Member Service Specialist
Sam's club
11.2023 - 06.2024Read More
Police Officer
City of Cincinnati
06.2008 - 10.2020Read More
TCAT
Certified Clinical Medical Assistant from Health Care Administration
Read More
TCAT
Certified Electronic Health Records Specialist from Health Administration
Read More
American Red Cross
Cardiopulmonary Resuscitation from Health And Fitness
Read More
Kaplan University
Associate Degree from Criminal Justice
Read More